I set my Nest Hub 2nd Gen to stream from an iHeart radio station for my alarm every morning. Everything works fine, but if I tell Google to snooze for 5 minutes, only the base alarm sound plays after 5 minutes instead of my radio stream playing as desired. I had a first gen Google Hub and after snoozing the iHeart radio stream would always play after the snooze time had elapsed. This 2nd gen device will only play the radio stream when the primary alarm time is reached, but never streams after I have snoozed the alarm. I hope I am explaining this clearly enough. Anyone else having this problem, and if so have you found a solution? I would really like to get this working properly.
Thanks in advance for your help. 🙂
I have a similar, but not identical problem. If I set a daily recurring radio alarm (SiriusXM), it will work fine for a few days, but if I ever snooze it, any future recurrences will just play one of the defalt Google alarm chimes. I have to cancel and recreate the recurring alarm to get it working again.
I've also noticed that after a few days or weeks into the recurrence, my radio alarm will not go off reliably. At the expected time, the radio will play for maybe half a second before turning itself off. The Nest Hub shows there's a alarm scheduled at bedtime, and if you ask "how long from now until my alarm goes off" it will report the time difference until the scheduled time. I've had to resort to setting a recurring backup alarm (non-media) a couple minutes later to make sure that I wake up. Canceling and recreating the recurring media alarm fixes it for a few days before it happens again.
I bought the Nest Hub to replace a traditional radio alarm clock and would really like to get it to work properly. If not, I might have to switch back to a traditional alarm.
I am glad you were able to resolve the issue with an older device, and thank you for those details. With you no longer having the other device to troubleshoot, I am going to lock the thread at this time. If you have any questions from here, please feel free to create a new post.
Sorry for the late reply. I wanted to follow up and see I could be of any help. I found an article that has some troubleshooting steps that could help resolve the issue. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Thanks for the reply. Hopefully that helps for others, but it didn't work for me.
I just confirmed that my SiriusXM subscription is linked to my Google Home. If I say "Hey Google, play SiriusXM channel ##," it works. The issue that I have is that if I set up SiriusXM as my radio provider on a recurring alarm it works until I snooze it even once. After that, each recurrence no longer works. At the alarm time, I'll hear a very quick audio blast for half a second, then nothing. Most times, this isn't enough to wake me up, so I'll wake up hours later wondering why the alarm never went off.
If I set up a one-time alarm to play the exact same SiriusXM station, it works fine. If I set up a new recurring alarm, it works fine until I snooze it. Once I snooze it, that recurring alarm is broken forever until I delete and re-create it.
I am truly sorry for the trouble and frustration that you are having with the device. I understand that is not the most ideal situation, and I am more than happy to assist. Since you have exhausted all troubleshooting steps, I would like to escalate this to a higher team.
If you could please fill out this form, our Team would then be in contact with you for additional support. Please let me know if you have any questions from here as well.
Hopefully you can help the other members having these problems. I actually uninstalled and threw away by 2nd gen Hub and installed a 1st gen hub, and now the problems with the radio alarm volume and snoozing issues are gone. It's pretty sad when an older generation device performs its functions better than the newer generation. Definitely makes a guy think twice before buying any new Google products. 😔