My Google Home Hub shows me just ads of Google Home Hub. I feel just like I'm in the Google store.

[Hoochgoon]

Hello all,

From day 1, from the moment I tried to set up my Google Home Hub, I put nothing(blank) on the zip code box during the process by mistake, and my Google Home Hub turned into a Google Ads machine.

You can play the clip I recorded: https://drive.google.com/file/d/19PDAXUzAN0P49mpOKLBC6uH069rIdu6S/view?usp=sharing

Even the factory reset doesn't work. I couldn't believe nothing happened after I've followed the factory reset instruction. Is there anyone who can help me? Is there anyone who can help me?

It's been almost 3 years since I couldn't use it at all. It's a useless Google ads machine now.

Please help me out, anyone.

Thank you.

[ai]

Hello Hoochgoon, 

Sorry to hear about your Google Hub malfunctions! That is definitely frustrating to have a livestream of ads. I've created a case for your issue to escalate to our support team. Please be on the lookout for an email from us soon! 

Best,

Ai

[GarrettDS]

Hey folks, 

It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread. 

Have a great day. 

Garrett DS