My Google Home Mini is dead

[Tatianaabor]

Hi, my Google home mini stopped working all of a sudden, none of the lights turn on anymore. I tried disconnecting and connecting it back, I used a different outlet, pressed the reset button multiple times, etc. but nothing seem to work. Any idea of why is this happening? Thank you. 

[Muddi]

Hey Tatianaabor,

Sorry to hear about your Google Home Mini, but thanks for bringing this up. I know how challenging it is to not have a working device when needed - we're here to help.

I'd like to gather some details:

• When did the issue start? 
• Is the speaker plugged directly into a wall outlet or surge protector? 
• Are other devices able to receive power from the same outlet?
• Are you using the official power adapter that came with the speaker?
• Have you tried using a different power outlet?
• Was there any type of electrical outage around the time the issue began?
• When and where did you purchase your device?

Looking forward to your response.

Cheers,

Muddi

[Muddi]

Hey Tatianaabor,

How's your Google Home Mini? Let us know if you still need help, and we're happy to assist you further.

Cheers,

Muddi

[Princesss]

Hey Tatianaabor,

Chiming in to check if you still need help with this? Feel free to respond to this thread and we'd be happy to assist you further.

Best,

Princess

[Princesss]

Hey Tatianaabor,

Due to inactivity of this post, I'll go ahead and close this thread to keep our community tidy.

Feel free to start a new thread if you need assistance with your Google Home/Nest spekaers.

Best,

Princess