My Google Home Mini won’t play and music.

[Rdianco]

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Original poster: Alana Rae 932 

I used to use this same mini at my parents house but after I reset it to be only for my new place, it stopped playing music. I already have my Spotify linked as default. When I ask it to play music, it says sure playing on Spotify, but nothing happens. It just says it and then silence. I’ve tried rebooting it, resetting it, unlinking and relinking my account, and clearing the cache on my Spotify account. I’m not sure what wrong now.

[Sophiepj]

I’ve been having the same issue for a few weeks now and it’s incredibly frustrating. We’re able to cast from Spotify on our devices to our Home without issue though. Really wish the voice command will be fixed soon. 

[ai]

Hello Sophiepj, 

Sorry to hear that you're also experiencing issues! I've created a case for you as well: 5-0895000032360.

Thanks,

Ai

[GarrettDS]

Hey folks, 

It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread. 

Have a great day. 

Garrett DS

[ai]

Hello Alana Rae 932, 

Thank you for your patience with us! We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon. For reference, your case number is 0-2615000031786.
Kindly,
Ai