β08-25-2021 11:46 AM
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Original Poster: Angela Owens 8100
β08-25-2021 11:55 AM
Hi Angela Owens 8100,
Thank you for letting us know about this. Sorry to hear your Google Home device isn't working as expected. To get started, I have some troubleshooting steps I'd like you to try:
1. Plug the speaker or display into a different wall outlet. Note: Make sure you are not connecting to a surge protector, as we want to rule out all other hardware.
3. If you have a second speaker or display. Try to use the power adapter from the one that is currently working.
Let us know how it goes.
Kind regards,
Rdianco
β11-28-2021 09:41 AM
I've unplugged it and still nothing. If I press the reset button the orange light above the G comes on but nothing happens
β02-02-2022 11:28 AM
Hey all,
Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Best regards,
Jake
β02-04-2022 12:43 PM
Hey all,
I wanted to check in and see if you are still in need of any help? Please let me know, as I would be happy to assist.
Best regards,
Jake
β02-07-2022 10:48 AM
Hey all,
I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.
Best regards,
Jake
β02-08-2022 10:28 AM
Hey all,
It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post.
Best regards,
Jake