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My Google Mini speaker says it cannot communicate.

Rdianco
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

 

It says my Google Home Mini cannot communicate so therefore my speaker won't work.

6 REPLIES 6

Rdianco
Community Specialist
Community Specialist
Hi Shelly More,
 
Not to worry! Let's try these steps:
  1. Make sure your Google Home or Nest device is within 15-20 ft (4-6 m) of the WiFi router. If you have a dual band router, try to set up your device on both the 2.4 GHz and 5 GHz bands.
     
  2. Make sure WiFi, Location Services and Bluetooth are turned ON on your phone or tablet.
     
  3. Turn OFF mobile/cellular data.
     
  4. Reboot your router. Most routers just require that you unplug the power source and then plug it back in to reboot.
     
  5. Reboot your Google Home or Google Nest device.
     
  6. Make sure you're using the latest version of the Google Home app, by checking your app store for any updates.
     
  7. Restart the Google Home app.
  • Android: Swipe up from the bottom, hold, then let go. Swipe up on the Google Home app.
  • iPhone/iPad: Swipe up from the bottom, hold, then let go. Swipe up on the Google Home app. On older devices with a home button, double-click the Home button, then swipe up on the Google Home app.
  • Turn WiFi off and on again on your phone or tablet.
  • Reopen the Google Home app.
If none of the steps above help, factory reset the device. Note that this will clear your data from the device and can't be undone. You may also want to try setup using a different phone or tablet if you have one, just to test.
 
- From david.king (Gold Product Expert)

Tgetty91
Community Member

The turning off my mobile data and factory resetting my Home Mini fixed the issue for me!

Jake
Community Specialist
Community Specialist

Hey all,

 

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey all,

 

I wanted to check in and see if you are still in need of any help? Please let me know, as I would be happy to assist.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey all,

 

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey all,

 

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake