My Google Nest Hub display won't perform a factory reset - GHT3 Nest Hub stuck in boot cycle

[Rdianco]

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original Poster: Emily Mark FitzGerald 

My Google Nest display suddenly stopped working after 1.5 years. It turns on, I see the 'G' symbol page and hear the start up tone, and then the screen just goes blank. I can tell it's still on, as the black screen is slightly backlit. I've tried plugging/unplugging it multiple times; moving it closer to the router; the factory reset (holding down both volume buttons); but there is no response and nothing works. In my Google home app it just says the device is disconnected, and won't allow me to do anything else with it. There is nothing wrong with my WiFi. Is there anything else I can do?

[Rdianco]

Hi Emily Mark FitzGerald,

Thanks for reaching out.

I will reach out to you via private messaging so that we can continue working on the next steps. This will be sent to the email address associated with your community profile. For future reference, your Case ID is: 6-3657000031537.

- From Frances (Community Specialist)

[JackOh]

Hi, my google nest hub simply cannot boot past Logo, I just bought it few weeks ago.

Not a good experience though. Can someone create a ticket and provide some support to me?

[JackOh]

Can google stop moving the discussion thread and solve our problem? very sure alot of folks out there are with this issue. Please reach out with solutions. 

[frances]

Hi JackOh,

Thanks for reaching out, I replied to your posts on a different thread you commented on.

Just a reminder, I made a case for you on October 1, 2021. With a case made, the support team will be able to look in-depth regarding this situation and help find a solution. If you have any concerns or questions regarding this issue, please reach out to them and refer to your Case ID. Your Case ID is 7-0335000031382. Thank you!

[frances]

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to contact the support team with your Case ID regarding questions about this issue, or start a new thread and we'll be happy to help.