My Google Nest Hub is not able to set a timer anymore

[Rdianco]

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Original poster: Duncan G 

When trying to set a timer using voice commands on a Google Nest Hub, the response I am getting is "Sorry I couldn't create that timer". This is a new problem, as this feature previously worked. Is anyone else experiencing the same problem or better yet found a solution?

[Rdianco]

Hi Duncan G,

Thank you for reaching out. I can understand your concern of not being able to set a timer on your Google Nest Hub. That is a very important issue, and I would be more than happy to help you. First, I have some questions.

• Which Google Nest Hub is this post in regard to? (model name, generation number)
• Is your device powering on and working normally besides this issue?
• Is your device showing up in the Google Home App?
• Are you receiving any error messages when you try to make a timer? What does it say? 
• Have you tried to conduct a reboot or a Factory Data Reset on the Google Nest Hub? Are there any improvements? 
  • A factory reset will reset your Google Nest or Home speaker or display to its default factory settings.
  • Note: This action will clear your data from the device and can't be undone.

I appreciate your patience and look forward to your response. 

- From Frances (Community Specialist)