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My Google Nest Hub is stuck at blank screen.

Rdianco
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community.  You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community. 

Original Poster: K Sandhu 

 

Hello, I’ve had Google Nest display 1st Generation for over a year and was working fine until last night. The screen is stuck at a blank screen as other users mentioned in others posts. One time only the screen displayed “Updating 0%” and nothing happened after. Can’t factory reset as nothing is responding. Google Home app shows device is not connected to internet. Please respond to fix the issue. Thanks in advance!

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3 REPLIES 3

Rdianco
Community Specialist
Community Specialist
Hello All,
 
Thank you David for going through troubleshooting steps!
 
@K Sandhu, I'll be reaching out to you via private messaging so that we can continue working on the next steps. This will be sent to the email address associated with your community profile. For future reference, your Case ID is: 0-2326000031911.
 
 
- From Frances (Community Specialist)

Anzette
Community Member

Hi - I have the same issue with my google display. Can someone provide assistance 

alexrfranklin
Community Member

Please help I have the same issue