My Google Nest Mini can not detect my WiFi network

[Rdianco]

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original Poster: Puru Raj Priyam 

I tried resetting my nest device and also tried to set it up with different mobile phones.

[Rdianco]

Hi Puru Raj Priyam,

Thank you for reaching out. That is definitely a frustrating issue that your Google Nest Mini is not detecting your WiFi network. I would be more than happy to look into this issue and help find a solution with you. First, I have some questions:

• Is this the first time you are setting up the device?
• Is this a new issue? Was your Google Nest Mini connected to WiFi before?
• Is your device powering on?
• What error message are you getting from the Google Nest Mini? What does it say? 

I look forward to your response, thanks.

- From Frances (Community Specialist)

[Elitesid55]

I am facing the same issue currently and the answers to your questions are as follows:

1. Yes this is my first time setting up a device

2. It connected to my wifi once and then the next morning it started yelling no wifi connection detected.

3. It is turning on completely fine

4. I reset my device and now it isn't detecting my wifi while setting it up back again.

[frances]

Hello Elitesid55,

Thanks for reaching out. I am sorry to hear that your set up process is not going smoothly. I would be more than happy to help get your device running and connected. First, I have some questions to get a better understanding of this situation.

• First, is this issue still occurring? 
• What country are you located in?
• Are you on the same WiFi network as your other devices? 
• What type of WiFi do you have? A one-step private connection or a public WiFi that takes you to a landing/login page first?
• Could you try to connect your device to a hotspot? Does the issue still occur?

I appreciate your patience and look forward to your response! 

[frances]

Hi All,

It's been a few days since we have heard from you. Just checking to see if you were able to see my response above. I look forward to your reply back, we're here to help!

[frances]

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.