Wi-Fi connection

[MaxPost]

I'm setting up my Google home mini and when I go through everything in the app, I have to manually connect the Wi-Fi because it won't come up on the screen. After I connect, it says connected then says something went wrong. How can I fix this? I’ve already factory reset.

[frances]

Hello MaxPost,

Thanks for reaching out. I am sorry to hear that your set up process is not going smoothly. I would be more than happy to help get your device running and connected. First, I have some questions to get a better understanding of this situation.

• Is this in regard to the Google Home Mini (1st gen) or Google Nest Mini (2nd gen)?
• What country are you located in?
• Are you on the same WiFi network as your other devices? 
• What type of WiFi do you have? A one-step private connection or a public WiFi that takes you to a landing/login page first?
• Could you try to connect your device to a hotspot? Does the issue still occur?

I appreciate your patience and look forward to your response! 

[frances]

Hi All,

It's been a few days since we have heard from you. Just checking to see if you were able to see my response above. I look forward to your reply back, we're here to help!

[frances]

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.