My Google hub is on gray screen with a G

[jennysk]

Hi, All 

   My google hub is not  working now. The screen is on gray with a G. I tried to reboot few times and no success. Anyone can help me on this issue? How do I solve it? Thank you 

[Princesss]

Hi jennysk,

Thanks for bringing this up.

We're sorry to hear about your experience with your Google Nest Hub. Let's try these steps and see if this would resolve this.

First, please make sure that you're using the original power cable of the Google Nest Hub.

1. Place the device in Recovery Mode (unplug the device then hold down (long press) the volume up and volume down buttons while you plug the device back in. Release the volume button once the device turns back on.)
2. Attempt a factory reset once device boots into Recovery Mode (hold down (long press) both volume up and volume down buttons at the same time.)

Let e know if these stesps worked by responding to this thread.

Best,

Princess

[Princesss]

Hi jennysk,

Chiming in to check if you still need help with this?

If you still have questions, feel free to respond to this thread and I'd be happy to answer it for you.

Best,

Princess

[Princesss]

Hi jennysk,

Since this thread hasn't had any activity in a while, we're going to close it to keep our community tidy.

We hope we that the steps I provided on the previous thread worked on your end. However, if you're still experiencing the same issue, please feel free to start a new thread and provide as many details as possible so that others can lend a hand. 

Cheers,

Princess