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My Google nest hub second generation won't start

Hegazy
Community Member

My Google nest hub 2nd generation doesn't start.

8 REPLIES 8

Alex_S
Community Specialist
Community Specialist

Hi Hegazy,

 

Thanks for visiting the Google Nest Community. When you say it doesn’t start, do you mean it won’t power on? Or does it power on but get stuck on a specific screen? Let us know more so we can further look into it.


Regards,
Alex

Hegazy
Community Member

Basically when it is connected to power, the speaker led lit up, which means that the cable is okay, but it is a black screen no matter what I try to do

Alex_S
Community Specialist
Community Specialist

Hi there,

 

Thanks for confirming. Have you already tried to factory reset your Google Nest Hub 2nd gen? Give it a try, and let us know how it goes.


Best,
Alex

Hegazy
Community Member

Hi Alex, I have tried that a few times with no luck, still black screen 

Alex_S
Community Specialist
Community Specialist

Hello Hegazy,

 

We appreciate all your efforts. We'd like to take a deeper look into this for you. Please fill out this form with all the needed information, and then let us know once you're done.


Warmly,
Alex

Alex_S
Community Specialist
Community Specialist

Hello again,

 

We haven’t seen your form submission come through—were you able to access it alright? Let us know if you’re running into trouble or still need our help.


Kind regards,
Alex

Hegazy
Community Member

Hi Alex,

I have just submitted the form, please check and let me know if you need any further information from my side

Alex_S
Community Specialist
Community Specialist

Hey Hegazy,

 

We got your form—thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there so the team can further assist you. If you have other questions or concerns aside from this, let me know.


Cheers,
Alex