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My Home Minis no longer responding to questions that it use too.

Rdianco
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original poster: Farang Jai Dee 

 

I have 5 Home Minis. Within the last week when asking questions such as "convert 500 Thai baht to US dollar" or a simple "when is labor day", etc it'll come back "sorry I don't understand" and offer up some meaningless response. 
 
I have gone through all the recommendations the app developer suggested but the issues remain. That being reinstalling the Home App, rebooting the mini homes and resetting internet.
 
Interesting enough, I have a Pixel 4 A 5G and if I ask it, out of ear shot of any mini home, it will provide the correct answer. 
 
Bit frustrating.  Any further advice would be appreciated.
 
Thank you!
3 REPLIES 3

frances
Community Specialist
Community Specialist

Hi Farang Jai Dee,

 

Thank you for your message. I am sorry to hear that your Google Assistant is not working on a variety of devices. That is a very frustrating issue and I understand your concern. I would be more than happy to help find a solution.

 

As you are asking a Google Assistant related question, I recommend you posting your question to the Google Assistant Help Community Forums. A specialist there should be able to look into this issue and help you.

 

Please let me know if you have any other questions or concerns, thanks. 

frances
Community Specialist
Community Specialist

Hi All,

 

Just wanted to check in! Please let me know if you have any questions or concerns. Thanks!

frances
Community Specialist
Community Specialist

Hi All,

 

As I have not received any response, I'll go ahead and lock this thread. As always, feel free to start a new thread if you have any questions or concerns and we'll be happy to help.