My Mini device always says Mic is Off

[judebriones]

my device keeps on saying the ‘mic’s off’ when i slide them off, ‘by the way the mic’s off’ when i slide it on. the mic toggle button just wont work. ive plug it on and off did not work. I have reset the device still did not work. ive checked the firmware its on the latest version too.

[Juni]

HI judebriones,

Thanks for posting and for being a step ahead of us. 

This is not the experience that we wanted you to have, let me help you out. A few things: which Nest speaker? Which country are you contacting us from? Do you remember when and where you purchased your Nest speaker?
 

Looking forward to your response.
 

Thanks,

Juni

[judebriones]

Hi Juni,

Im from the Philippines. I got my Google Home Mini via 3rd party reseller who has an online shop around 2019. I had no problem with it before and this issue just happened recently so maybe it might be a software update that occurred? Im not sure. Hoping for your help.

[Juni]

Hi there,

Thanks for the info. We regret to tell you that since your device is already out of warranty, we can no longer replace it. You might want to check this link for more info about our device's warranty.

Regards,

Juni

[judebriones]

Hello,

So you mean this device is really hardware defective? 

[Muddi]

Hey judebriones,

Chiming in, I can confirm that this is a hardware defect as it has something to do with the mic switch. Let us know if you have additional questions or concerns about your device. Otherwise, I will be closing the thread in 24 hours if we won't hear back from you again.

Cheers,

Muddi