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My Nest Hub doesn't proceed past connected even when my Google Home app says "set up complete".

Rdianco
Community Specialist
Community Specialist

‎08-27-2021 11:41 AM

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original Poster: Jason Doyle 3112 

 

Nest display says connected, I complete the set up on Google Home but the Nest Hub screen continues to say connected, not completing the set up.

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Rdianco
Community Specialist
Community Specialist

‎08-27-2021 11:42 AM

Hello Jason Doyle 3112, 
 
I am sorry that you are encountering this connectivity issue with your device. I understand your concern. The Google team is aware of this issue and is investigating a possible cause. There are no other steps to take at this time to troubleshoot.
 
I just wanted to check in, has this issue resolved on its own for your device?
 
  • If YES (has been fixed), could you please send feedback with the words: "GHT3 Nest Hub link account issue fixed" with an explanation of the situation?  
 
  • If NO (has NOT been fixed), could you please send feedback with the words: "GHT3 Nest Hub stuck on link account screen" with an explanation of the situation?
 
Your feedback is greatly appreciated, as it will help our engineering team address this issue. 
 
 
- From Frances (Community Specialist)
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