08-30-2021 12:06 PM
Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.
Original poster: Linda Gerken
When Assistant says "can't reach the internet" my only success has been to unplug the speaker in order to reestablish WiFi connection. I have also disconnected the Nest router with no effect. In addition, I have used the reset button on the speaker, which of course meant I had to "add a new device" and personalize the settings again.
09-06-2021 02:29 AM
Hi I have the same problem with one of my nest minis. Every week I need to reconnect and reconfigure at least a couple of times. I already tried factory reset, remove/add in Home app and the issue continues.
09-10-2021 08:53 PM
Same. Is Google doing anything about this?
09-20-2021 02:45 PM
09-24-2021 11:13 PM
Hi Ai,
I have the similar issue as my Nest Mini keeps on disconnecting from the network. I have split my router signal to only connect to 2.4ghz but the Nest Mini still disconnects.
I have factory restarted the device and I still get the problem and require to setup the device each time it disconnects.
Thanks for looking into this and I can provide additional information on my Nest Mini if required.
Andy
10-01-2021 07:43 PM
What good is a case if you guys won't update it or respond to it no matter what? I keep replying to the thread asking for updates and I haven't heard anything for 4 weeks on my original case or at all since you supposedly submitted it this one.
10-12-2021 02:33 PM
Hello @Mbernier
Thanks for reaching out. I understand your frustration waiting for help.
I looked into this and can see that you have a case. Your Case ID is: 9-0648000031485. With a case made, I can assure you that your case is in the help queue.
If you'd like, another option you could try is to contact the support team via chat and refer to your Case ID.
Once again, thank you for your patience.
09-29-2021 11:25 AM
Hi AndyC,
Thanks for reaching out and trying a variety of troubleshooting steps.
I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 5-4553000031606.
11-23-2021 11:29 AM
Hey there,
Sorry for the late response, but I wanted to drop in here to help.
Since there is a case made, someone from our higher tier of support will be reaching out to you via email and will be helping with you on this. We apologize as they do have a delay that they are working through.
Please let me know.
Best regards,
Garrett DS
07-28-2022 11:24 AM - edited 07-29-2022 02:38 PM
Hey there,
Thanks for visiting the Community.
Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Here is an article that could be of help. We hope you were able to get the help you need, but if the issue persists feel free to create a new thread, and provide as many details as possible so that others can lend a hand.
Best regards,
Jake
09-20-2021 02:40 PM
Hi Linda Gerken,
Thank you for your patience with us! We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon. For reference, your case number is 2-5097000032158.
Kindly,
Ai
10-01-2021 07:43 PM
Is this really the best you can do Google? I've been waiting over 4 weeks now and you guys won't even reply to my case thread. You open to second one and you won't reply there either. What the heck? Meanwhile I have two paperweights that do nothing but tell me they can't connect to Wi-Fi. Please respond ASAP This is getting ridiculous and I'm about ready to leave the Google ecosystem all together and switch over to Alexa.
10-12-2021 02:27 PM
Hey everyone,
Apologies on the delayed follow up for some of our cases. Our team is working through these as quickly as they can and I've also passed along your feedback. Someone will follow up with you soon and I'll share more details as they become available.
I apologize for the inconvenience caused and appreciate your patience.
11-09-2021 03:22 PM
UK version, router ASUS, 5m from router, config as stereo speaker.
01-01-2022 10:10 AM
I have the same problem with all speakers disconnecting and reconnecting.
This means long delay in getting camera feed from doorbell and often problems playing music to some speakers randomly.
The devices sometimes disconnect and reconnect several times per minute.
I have had this problem for several weeks now. I did not have the problem at start and I have not changed anything in my network when the problem appeared.
I have restarted everything including routers and mesh devices, but no improvement.
A strange behavior is that it can be stable for a while and then stat to flicker.
Another strange thing is that once I have a stream going (Music or Video), the network connection to involved devices are stable (e a music and video streams play without interruption).
01-27-2022 11:05 AM
Hey Magwami,
Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Best regards,
Jake
01-27-2022 12:44 PM
Hi Jake,
The problem is intermittent and I am right now not playing on them.
I will come back when it reappears and try to find a pattern to it. The connection right now is stable, but getting picture from the doorbell to the display is disappointingly slow.
02-04-2022 11:12 AM
I have two nest minis and both have started behaving increasingly erratic, disconnecting several times a week and requiring full reset to work again. Super frustrating.
02-05-2022 03:10 AM
After recent updates, all speakers have stopped working. All I hear is "Hmm something gone wrong" or "something about glitch". NOTHING else. I have tried rebooting, hard reset several times, unfortunately no change. The pair is still disconnected, but also does not work, and on top of that all the single ones stopped working as well. I have never seen a worse product in my life, sold by such a large company. If anyone starts a class action suit, please join me.