12-02-2021 07:22 PM
12-02-2021 08:54 PM
Happening to my google nest hub as well, I just moved it to another location and when I plugged it back it is just showing a gray G screen. Tried to hard reset, change outlet with no dice. what is going on?
12-03-2021 07:24 AM
Same here. Woke up yesterday to Nest hub blank screen. UNplugged/REplugged, got grey "G" screen, then four colored dots followed by the bootup tones, then the color "G" screen. But it sticks there for 30 seconds and then goes dead (blank screen). I tried multiple times to do factory reset (holding vol up and down) but Hub will not reset. If you run into this problem and find a solution, please post. I will do the same.
12-03-2021 08:59 AM - edited 12-03-2021 09:01 AM
Hi Heitkamper and Dshmbb352,
Have you tried the following:
1. use another outlet
2. factory reset your device? unplug it , press the volume button and plug it back in, a message will pop up and wait for the countdown to complete. Do not release the button until the countdown completes.
Good that your device is still showing the colored dots mine just show a gray screen with the G logo and nothing happens. If you tried both and still get the G logo or black screen, I suggest you contact Google support and see what your options are. I am shipping mine back today and they will provide me a replacement.
Good luck.
Troy
12-15-2021 02:36 PM
Same issue here on my device.
12-25-2021 11:32 PM
Same issue for me, hard reset does nothing.
12-31-2021 10:54 AM
Same issue.
12-31-2021 12:45 PM
Hello,
I posted something to try a month ago in this thread, have you tried it? Posting it again below.
-----------------------------------------------
Have you tried the following:
1. Uplug and use another outlet
2. Factory reset your device? Unplug it , press the volume button and plug it back in, a message will pop up and wait for the countdown to complete. Do not release the button until the countdown completes.
Mine just show a grey screen with the G logo and nothing happens. If you tried both options and still get the G logo or black screen, I suggest you contact Google support (via chat) and see what your options are. G support will walk you through the same option I gave above and will ask you to take a video and sent it to them via email so make sure you are on a desktop/laptop when doing the chat so you can have your phone handy to capture video and pictures to send the email. Anyways, G support provided me with the instructions on how to send it back and have received the replacement.
Good luck.
Troy
01-07-2022 03:58 PM
I’ve done these steps and mine is stuck as well on a gray reboot screen with the Google “G” stuck on the screen. How did everyone fix???
01-07-2022 09:22 PM
I have the same issue, is there a solution?
01-07-2022 09:38 PM
Only RMA
01-11-2022 03:11 AM
I am having the same issue. Is there a solution?
01-12-2022 05:43 AM
Same issue. Put into recovery mode and reset. NO joy.
Is there a fix for this?????
Sean
01-12-2022 06:36 AM
I suspect that after recovery and factory reset, it's impossible to fix it, as the device is not connected to a network anymore. 😞
@User123456 should provide a solution for it.
01-12-2022 10:22 AM
Yeah I agree, it's best to quickly do the RMA to avoid the disruption.
01-19-2022 02:29 PM
My device it stuck on a grey "G" screen. Tried several troubleshooting ideas... no luck. They need to fix this.
01-25-2022 03:55 AM
Some problem of the others. Grey screen with G. Hard reset with no success. And now? @User123456
01-27-2022 01:07 PM
Same issue as everybody here.
01-30-2022 07:26 PM
I have tried the factory reset, have left it unplugged overnight, and have moved it to different outlets. No luck.
01-30-2022 07:33 PM
Hi guys, just contact Google support to see it can be replaced. I did it and I will receive a new one. Good luck!
01-30-2022 07:35 PM
Where did you contact? I’ve had no luck locating where or who to contact.
01-30-2022 07:37 PM
I don't recall. Try to find Google Nest support on Google. I asked for help by chat and they called me later to validade.
02-12-2022 07:18 PM
Nest screen stuck in the gray startup with the G. Reboot does not work. Please help with replacement.
03-14-2022 05:07 PM
Same issue here, have logged a case with Google support and waiting for them to contact me
03-14-2022 05:32 PM
It was not fixable, but they sent a replacement.
04-22-2022 12:02 PM
Hey there,
Thanks for visiting the Community.
Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. We hope you were able to get the help you need, but if the issue persists feel free to create a new thread, and provide as many details as possible so that others can lend a hand.
Best regards,
Jake