My daughters' (same household) Google Home speakers cannot access YouTube Music Premium

[josekjar]

I have a YouTube Music Premium music subscription. My two daughters (minors without phones) have Google Home speakers in their rooms. When my daughters ask their speakers to play music, the YouTube Music default doesn't have access to Premium. I bought a Premium subscription specifically so that my daughters could listen to podcasts in their rooms (yes they're nerds lol). How do I fix this? For now I have to manually stream YouTube Music podcasts to their individual speakers from my phone, which is a pain

[tajennifer]

Hi josekjar,

Thanks for posting. I'm sorry to hear about the situation that you are experiencing with your daughters' Nest Speakers that are not playing YouTube Music Premium. I understand how frustrating it can be. But don't worry, I can help. Here are some things that you can check to solve the situation:

Check the parental controls:

1. Open the Google Home app.
2. Tap Settings > Google Assistant > Parental controls > Set up.
3. Select your child account. If the account of the child isn't on the list, tap Add another account to sign in an existing account or create a new one.
4. Follow the onscreen instructions.

Please let me know how that works. Let me know if you have more questions.

Best regards, 

Jenny

[josekjar]

Thank you, I will try this when I get home tonight. I notice on my Google Home app that when I select parental controls and the drop down of children populates, my oldest daughter's name appears twice. Is there a way to fix this?

[tajennifer]

Hi josekjar,

Thanks for your reply. That's great. Please let me know how it goes. I recommend deleting the two accounts and starting the setup again just to make sure that you will have both children's accounts linked. 

Best regards,

Jenny

[josekjar]

I followed your instructions and my daughters voice controls are set up. But their Google home minis still only let me play music using YouTube music premium. I don't know why they are still restricted. I changed the parental control settings so it seems like it should work

[tajennifer]

Hi josekjar,

Thanks for the update. That sounds promising! Please keep me informed about how it goes. I'm glad to hear that the setup seems to be working correctly. Don't hesitate to reach out if you encounter any further situations. I'll be happy to assist you.

Best regards, 

Jenny

[josekjar]

The setup is not working correctly. My daughters cannot use Google Assistant to access YouTube Music Premium 

[tajennifer]

Hi josekjar,

Thanks for your response. I'm sorry to hear about this situation that you are still experiencing with the YouTube Premium. I understand the frustration. But don't worry, I can help. Please fill out this form, and one of our team members will reach out to you to provide further assistance.
 

Please let me know once you fill it out. 

Best regards,
Jenny
 

[josekjar]

Submitted, thank you

[josekjar]

I submitted through the link you shared but have not heard back. When should I expect a response

[ByronP]

Hi josekjar,

Thank you for your reply.

Don't worry, we already received your form, and our dedicated team will reach out to you. Please monitor your email for further instructions.

I really appreciate the patience in waiting for a response.

Let me know if you have more questions.

Regards,

Byron