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My google chrome speaker has static

ramane82
Community Member

Im hearing static after is connected and the google speaks back to me.

4 REPLIES 4

Muddi
Community Specialist
Community Specialist

Hi ramane82,

 

Sorry to hear about your Google Home/Nest device - let's dig deeper. 

 

A few questions: 

 

  • When did the issue start? 
  • What Google Home/Nest device do you have?
  • Does it happen to all songs and music services?
  • What is the current firmware version of your speaker?

To help us get a better picture of what's happening, do you mind sharing a video?

 

Looking forward to your response.

 

Cheers,

Muddi

ramane82
Community Member

So thanks for responding.  So it was an incident that occurred twice. But the speaker had been unplugged and i plugged it back in it started making the static sound along with the google voice and sounds.  

 
However I contacted google via phone as well as creating this post and the speaker stopped making the static sounds after trouble shooting it and it seems to be working fine now.
 
I was also old if it happens again to contact google again.  I just forgot to remove my post from the site.

Muddi
Community Specialist
Community Specialist

Hey ramane82,

 

Thanks for the update! Happy to hear that your issue is now resolved. It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else. 
 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey ramane82,

 

As we got our resolution here. I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Cheers,

Muddi