Other Google Nest Hub Max Died

[joaquimvenancio]

I've had my Nest Hub Max for 4 months.  Today I woke up to it being off. I tried multiple plugging it back in and out and nothing.  I also tried holding down the volume buttons together for 10 sec.  Still nothing.  Is there anything I can do? I bought the device in May this year, in a Target store in New York, but I'm currently in Brazil.

[joaquimvenancio]

@Muddi and @Princesss can you help me? 

[Muddi]

Hey joaquimvenancio,

Thanks for reaching out. May apologies for the late response.

I know the feeling of not having a working device when needed. I'd love to help.

A few questions:

• Is the display plugged directly into a wall outlet or surge protector?
• When the speaker or display is plugged into the wall outlet, does it show any LED lights that indicate that it has power? 
• Are other devices able to receive power from the same outlet?
• Are you using the official power adapter that came with the Hub Max?
• Have you tried a different outlet?
• Was there any type of electrical outage around the time the issue began?

Also, since you purchased your device in the US, in case you need a replacement you will need to return your device to the country where it originated because your device is not available in Brazil.

Cheers,

Muddi

[Azarco]

Hey there,

Checking back in to see if you still need help with this. Feel free to respond to this thread if you have additional questions or concerns and I'd be glad to answer it for you.

Thanks,

Alex

[Azarco]

Hello joaquimvenancio,

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best,

Alex