My google hub stuck at recovery screen

[Ozgur]

My google hub stuck at recovery mode and cannot be restarted. I've done factory reset a few times but still keeps on coming back to the same recovery screen. What do I do ? 

[LaurensvanDuijn]

I have this same issue with one of my google hubs. Happened after an update of the device. Unusable now and stuck at G logo.

[KLMS]

Same thing happened to mine this week.

[Jake]

Hey all,

I am sorry to hear about the devices being stuck on the update screen. Please let me know if you are still running into the issue, as I would be happy to assist you further and ensure the device is working as intended.

Best regards,

Jake

[KLMS]

Jake, it’s still stuck in the recovery mode and not connecting to the internet. I’ve tried multiple times to reset and it always returns to the Recovery Mode screen.

Lynn Smith

[Saraherrington]

Jake, my Google Best will not reset, Ive tried for the last several weeks and it wont respond or leave the Recovery Mode Screen. Please help

[Susansturgess]

This is happening to mine and I can’t get it off the recovery mode 

[gladio13]

Hello Jake, I have the same issue described here, stuck after recovery mode/factory reset. Do you think you can help me?

Thanks

GCH

[JP809]

• I’m having the same issue. My Nest Hub is stuck in recovery mode. Performing a factory reset brings it right back to recovery mode. 

[joolyen]

I’m having this issue still

[Jake]

Hey all,

I wanted to check in and see if you are still in need of any help? Please let me know, as I would be happy to assist.

Best regards,
Jake

[Ozgur]

Hello Jake,

Thanks for checking. I’ve understood the from my call to Google that I need to return the product. Happy to find a solution eventually.

thanks again for checking. 

[Mspitznagle]

Hi Jake - I’m having the same issue. My Nest Hub is stuck in recovery mode. Performing a factory reset brings it right back to recovery mode. 

[Debc]

Hi Jake, I'm having the same issue.  On recovery screen, try to factory reset and goes back to recovery screen.  Please help

[MWCOLLEY62]

My nest is stuck on the recovery mode screen.  Will not reset.  I've only had it s few months

[Ronlouis]

I would love help because mine is still stuck on recovery mode

[Dpurdham]

I have tried to reset the hub dozens of times and it always returns to recovery mode. 

[Paula301]

I’m having the same issue, stuck in recovery mode!   Have tried several times, goes back to recovery mode.

Paula 

[lhix90]

has anyone reached out to you? i am wondering if there is any hope... 😞 

[Ozgur]

Yes, Google has reached out for a replacement as it was not possible to repair. 

[lhix90]

did they reach out to you on this thread?

[Ozgur]

Try using the chat tool on the website. Customer reps are helpful. 

[lhix90]

Where do I find this chat? Please help

[Jake]

Hey all,

Sorry again for the late reply. I wanted to follow up and check in to see if the issue has been resolved? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Mspitznagle]

Thanks Jake. My issue remains. It is stuck in recovery mode. 

[Jake]

Hey Mspitznagle,

I am sorry to hear you are still having trouble with the device restarting in recovery mode. I would recommend plugging in the device and performing a factory reset. Please make sure that you are not holding the volume buttons down, as this will put the device back into recovery mode. Let me know if that helped or if the issue is still present. 

Best regards,

Jake

[Jake]

Hey Mspitznagle,

Please let me know if that helped. I would be happy to review further, and answer any questions you may have.

Best regards,

Jake

[Mspitznagle]

Thanks for your input.  Your note tells me NOT to hold the two volume keys.  The screen tells me to “press and hold both volume keys to factory reset”. When I do that, it comes right back to the same screen after the timer count up to 10 and the reboot.  Is there another way to factory reset?

[Jake]

Hey Mspitznagle,

I am sorry to hear you are still running into the issue, and that did not help. Do you mind me asking, have you tried to reset the device with the volume keys while the device is not plugged in? Please let me know, as I would like to review further, and ensure your device is working properly.

Best regards,

Jake

[Jake]

Hey Mspitznagle,

I wanted to check in and see if you are still in need of any help with your device? Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[Mspitznagle]

Hi Jake - still the same thing is happening.  It seems to be bricked

[lhix90]

Hey Jake,

my unit is still not working even after trying what you recommended below to Msitznagle.

please reach out to me.

thank you,

[Jake]

Hey all,

I wanted to follow back up with you, and ensure the device is working as intended. Please let me know if you are still running into any trouble, or have any questions from here.

Best regards,

Jake

[Jake]

Hey there,

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Here is an article that could provide some details. We hope you were able to get the help you need, but if the issue persists feel free to create a new thread, and provide as many details as possible so that others can lend a hand.

Best regards,
Jake

[Mspitznagle]

No. I have heard nothing. 

[lhix90]

anyone have a fix for this? i have one too.

[Debc]

I never heard anything either. I ended up buying a new one and hoping I have better luck with it. 

[Gen3camaro8821]

Having same issue, doesn’t seem to be a fix for this.