My google nest hub not start

[Dhanesh]

My device is not booting. Tried hard reset. But still see G symbol only

[David_K]

Are you using the original power supply and adapter that came with your device?

Have you tried putting your device into recovery mode?

For Google Nest Hub (1st gen)

1. Unplug your device then hold down the volume button while plugging it back in.
2. Release the volume button once the device turns back on.
3. Once the device boots into recovery mode, factory reset the device (hold down both the volume up and volume down buttons at the same time).

For Google Nest Hub (2nd gen) and Google Nest Hub Max

1. At the back of the display, unplug the power cord and wait 10 seconds, then plug it back in and wait until the screen with the G logo shows up.
2. Repeat step one 10 more times (for a complete total of 11 times).
3. After plugging the power cord back in for the 11th time, wait a few moments for the device to reset.
4. It should announce “Welcome to Google Home” to let you know it’s ready to set up.

[Azarco]

Hey there,

davidking, we appreciate the help!

@Dhanesh Checking back in to see if the troubleshooting steps above help. Let us know by updating this thread, and the community will be happy to lend a hand.

Best,

Alex

[Dhanesh]

I tried it already. But The trick not work. Any other way to resolve?

[Muddi]

Hey Dhanesh,

We appreciate your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Cheers,

Muddi

[Dhanesh]

I am using the original power supply adapter

[Dhanesh]

I did this step. But not works

[Muddi]

Hey Dhanesh,

To confirm, have you tried to fill out the form?

Cheers,

Muddi

[Muddi]

Hey Dhanesh,

I just wanted to follow up on this. How's your device? Please let us know if you still need help, and we're glad to assist you further.

Cheers,

Muddi