Hello @Ruchi,
Thank you for posting in the community. I understand that your Google Nest is not working. I understand how important it is to have your home devices functioning correctly, and I would be happy to help you get this resolved.
To provide you with the most accurate troubleshooting steps, I need to gather a bit more information about which device you have and what exactly is happening.
- Which Google Nest device do you have? (e.g., Is it a Nest Learning Thermostat, a Nest Speaker, or a Nest Hub display?)
- What is the current status of the device's lights or screen? * For a speaker: Are there any lights on top? Are they solid, blinking, or a specific color?
- For a thermostat: Is the screen blank, or does it show a specific error code?
- How are you trying to use it when it fails? (e.g., Is it not responding to your voice, or is it showing as "Offline" in the Google Home app?)
Once I have these details, I can provide you with the next steps to find a solution.
Regards,
Kevin
