My mini nest radio reception keeps cutting out

[REvans6659]

My mini nest speaker keeps cutting out. (I have 3 in different rooms) I have rebooted all and turned router off and on. What should I do next?

[EghamPhil]

Done for both speakers in the house

[Phil-]

Hi Anna,

I did this on Monday 4th May, and your support couldn't help. They checked my smart speakers, and they are both working fine. It looks like a BBC problem. I have reported it to the BBC, but have not heard anything yet. Shame really, you would think the BBC would want to help, seeing that in the UK we pay a licence fee to watch and listen to the BBC.  What's even worse is that I used to work for the BBC! And I still haven't heard anything!

Thanks for you help

Phil

[ArtySteve]

If only that worked; even factory reset will not work. clearly Avery bad bug from google and or the BBC

[KrazyKiller]

@AnnaV I've done "Send Feedback...  GHT3 23803 BBC radio playback issues." for 2 of my 3 Gen 2 Nest mini devices shortly after they each individually had failure as described. First one at approx 2026 May 06 T06:25:00Z (I can't use ISO8601 format for the time in this reply!)

[ArtySteve]

I'm waiting for a response from google too on this. I am see this has been logged to google in my google support history. 

[GeordieGill]

I've had the same issue for about a week on BBC radio playback only, other radio stations stream fine. I've followed the reporting steps above too. I wait to hear.

[Lr4]

Having the exact same problem. Also I asked google nest to stop. And it didn’t. And kept repeating the same 20s of radio briadcast, stopped for 10s, repeated again. 

finally managed to turn it off from the app. 

Now trying with non bbc channel to see how that goes. 

[VivienC]

This is no help since the problem

is with BBC. What does work is asking for the radio programme through Tune-in

[Alice77]

Afraid this doesn’t work if you are in the UK. BBC stations are not on Tunein in the UK. You can only play them through BBC Sounds, which it seems is where some of the issue is. 

[VivienC]

Sorry I’m in France, didn’t know that

[Phil-]

BBC Radio in the UK are not available on Tune-in, only BBC Sounds.

I have been told the BBC are looking into the problem but that could be too late. Listerners will have gone elsewhere for their radio station's & will be listening to something else.

[VivienC]

I’m in France. Sorry it’s not working for YK

[VivienC]

I meant UK, sorry

[MrMattyB]

It’s not the BBC. It’s Google.

[ArtySteve]

You may be correct but all radio other radio stations are working for me. Nothing from the BBC works. Are the BBC and google now having an argument like the BBC did with Apple.  Again  the Apple speaker stopped working and neither company were interested in resolving the matter. I sent my apple speakers back at least Apple listened. The BBC's answer was we can't afford to support all platforms but refuse to tell me which platforms they did support or what they considered a major platform to support.  The BCC are still promoting how good the BBC is on smart speakers.  Why? 

[MrMattyB]

Actually, the fact that other stations work suggests this is a handshake issue between new Google software and specific BBC Sounds protocol.

A broadcaster's decision to move away from third-party aggregators is an astute one. By prioritising their own platform, they ensure licence fee money builds a service they actually control, rather than spending public funds to fix issues caused by Google's chaotic rollout.

It is a question of strategic viability: the BBC has a duty to protect its content and data. If Google chooses to push updates that break established connections, responsibility for fix sits with Google's engineers to ensure their system remains compatible with a national broadcaster's infrastructure.

[VivienC]

Not the answer. Asking for BBC radio programmes from Tune-in is working for me. 

[Alice77]

Interesting. 
I'm based in England and Tunein does not work for me. It says all BBC radio stations are “restricted in my region”  through the Tunein app and if I ask my nest via VC it says “it looked for it, but can’t find it” 

Tunein and BBC had a disagreement years ago and they no longer have licensing rights here. 
Glad it seems to be working for you though. 

[Hazey-ZA]

Same issue. Works on TuneIn radio, but direct bbc stream has buffering issues for past few weeks now. Can not get it fixed. Definitely an upstream issue that BBC needs to assess and fix. Ruining the experience 

[Bubbatryo]

Same, can't use BBC sounds with nest anymore, cuts out after about 20 seconds

[Dannad]

When I say 'Hey Google, play Radio 4/3/whatever' it plays 20 seconds of radio, then nothing for 10 seconds. Then it plays the same 20 seconds of music 

Yes, I've tried rebooting, factory resets, re-adding to the network. Yes, I know the ecosystem is broken because Google only cares about AI now. Yes I realise none of the product teams talk to each other.

I'm not interested in 'advice' that implies it's my fault, what I want is a timeline for when Google are going to fix it - it's your responsibility.

[Dannad]

...and don't get me started about how YouTube M*sic is these days...

[David99]

I've got exactly the same issues. Only bbc sounds affected and all 4 of my nest mini speakers are doing the same boot and loop audio and only happened now Gemini is involved. I know this because of the "different" American accent!

[MEX-]

I have the same issues!!!

[BarrySSG]

Same as well. I found that my cast firrmware is out of date and it will not update.

[ArtySteve]

I factory reset all my nest speakers and all was well until this morning; then the same problem cutting out all the time. Google if you are listening can you fix this please? 

[Car67]

Yes me too, this exact same issue. Started over the last weekend.

[Angelabdc]

Exactly the same thing happening with my speakers. Will not fix with reboots or resets

[BarrySSG]

My 1st Gen mini is working fine on the latest firmware but not my 2nd gen one

[Car67]

OK so I think we'll get somewhere if we just go down the chat route when reporting this, rather than anything else. I've had a very productive online chat, which is now being escalated to 2nd line because nothing they suggested solved the problem. If we all report it this way, we might get something done. Cheers.

[VivienC]

Quite!

[GJECBVP]

BBC seem to be onto it now.  https://www.bbc.co.uk/sounds/help/issues/smart-speaker/google-live-stream-issue 

[Dannad]

Good to hear! The BBC possibly has more leverage to get it fixed than I do!

[JimFI]

Nest keeps dropping out of live radio then a few seconds later returns and repeats the segment. This keeps happening on a loop every few seconds. 

[UltraIPTVIrelan]

That looping issue would drive me crazy! It sounds like the speaker is losing the connection to the radio stream, buffering, and then trying to catch up. Have you tried unplugging the speaker for a minute to give it a fresh reboot? Sometimes just asking it to play a completely different station helps clear the cache too. Hope it stops glitching for you!

[Random1]

I have exactly the same problem. No amount or reboots (of router or nest mini) , factory resets, clearing caches and data from Google home, Deezer, Spotify, BBC sounds offers any solution either.

Can anyone suggest anything else?

[Jopeemunn]

I’m having the same problem. Sounds like a software issue as both of my Google nests have started doing the exact same thing at the same time. Have factory reset them both etc etc and nothing has worked. 

[Random1]

Sounds like the same issue. Streaming different Radio stations produces the same error.

[Highlander1]

Same here. Is this a recent software update bug? 

[Jamfirstmaid]

I'm having the same issues. Nothing LLMs suggested helped. Renders my Home Minis useless for listening to BBC