My mini nest radio reception keeps cutting out

[REvans6659]

My mini nest speaker keeps cutting out. (I have 3 in different rooms) I have rebooted all and turned router off and on. What should I do next?

[Jopeemunn]

I’m having the same problem. Sounds like a software issue as both of my Google nests have started doing the exact same thing at the same time. Have factory reset them both etc etc and nothing has worked. 

[Random1]

Sounds like the same issue. Streaming different Radio stations produces the same error.

[Highlander1]

Same here. Is this a recent software update bug? 

[Jamfirstmaid]

I'm having the same issues. Nothing LLMs suggested helped. Renders my Home Minis useless for listening to BBC

[sdm1964]

happening to me also - feels like it started after upgrading to gemini. other media channels on nest mini 2 don’t have this problem, just BBC sounds. reported it to google. 

[MrMattyB]

@Everyonefor a fix. Worth doing this on each of your Minis, since more reports from more devices strengthens the case for a fix.

Lierally just say this out loud to your Nest Mini:

 1. "Hey Google, send feedback"

  2. It will prompt you to speak your feedback                                                                                                                                         

  3. When it does, say the phrase: "GHT3 23803 BBC radio playback issues" 

That's it. The keyword routes your report directly to the Google engineering team working on this specific bug.
It's just a voice command - same as asking it to play music or set a timer.                                                                                                                                                                               

For a Sirius user, I don't know, because there isn't an equivalent code in this thread, the safest options would be:

- Still try "Hey Google, send feedback" and when it asks what, just describe the problem in plain language - it may still get logged usefully even without a ticket code

- Post here in this Google Nest Community forum and explicitly ask a Community Specialist for the equivalent feedback keyword for SiriusXM issues

[Random1]

Thanks for the feedback suggestion.

I have reverted to using my two Google Home Max and there is absolutely no problem with them of this kind.

[RustyWalrus]

If you ask the nest to play "(your BBC radio station of choice) - From Tune In" 

Very important to say from Tune In. This should bypass whatever is wrong with the BBC sounds app

[Phil-]

BBC stations are not available on Tune-in, only on BBC Sounds & this is the problem.

I have been told Google & the BBC are looking into the problem, but this could be too late. Everyone will have found another radio station to listen to & may not go back to the BBC. Keeping listeners is very important. I know this because I used to work on the radio.

[Random1]

Thank you Phil-

Could you tell me why Google Home Max work well when streaming BBC stations but the Google Nest Mini v2 cant do it properly and loops all the time?

[Random1]

Thanks RustyWalrus I will try that and let you know how I get on.

[Gabyb96]

Just a note I’m having the same issue with BBC Radio 2… have done what has been suggested above. 

[chrislenny]

I've sent my report to engineers twice I think. No acknowledgment from the device. I also disabled the  filter settings in Digital Wellbeing of Google Home app in case it was interpreting BBC as something else! No change unfortunately. Now playing in the app shows Radio 2 is still playing when it has actually cut out. Pressing pause and play brings it back. Not  long until it cuts out again.

[Chipidee]

Same issue here. Loops the same 5 seconds of BBC radio then cus out, then plays the same. Repeat 

[ABC1234]

Same issue here. 

Maddening. 

The 'Recommended answer' is not an answer. So many reports here plainly impy a wider issue and quite enough evidence for techs to look into without encouraging individual customers to enter a pointless process. 

[Andrew79]

Chiming in to say the same issue here with BBC stations on my Nest Minis (3)

I've tried all sorts to get it working, but glad I found this as it's obviously not a local issue with my equipment. I expect someone somewhere did a Friday afernoon change without putting it through a change control process (I work in IT so well aware of stunts like this!)