You could try contacting Google Nest Support starting with this link: https://support.google.com/googlenest/gethelp
In order for other customers to offer suggestions in this forum, I think we would need to know a little more, like:
What exact message are you getting? Is it on your Nest Hub or on your iPhone? Are you getting a message on your phone during setup saying it could not communicate with your Nest Hub? If so, has your Nest Hub been set up successfully in the past?
Does your Nest Hub appear in your Google Home app? If not, was it there previously?
When you've done a factory reset, does the Nest Hub tell you it's been completed?
What, if anything, displays on your Nest Hub? Can you do anything on your Nest Hub?
Thanks for the help MplsCustomer.
Hi 2good, thanks for posting. This is not the experience that we wanted you to have, let me help you. Could you answer the questions that MplsCustomer posted, so we can better assist you?
You can also check the distance between your Nest hub and your WiFi router. It should be at least within 15 feet during set up. Also try to disable mobile hotspot on your iPhone during setup.
Looking forward to your response.
Buzzing in to check if you have additional questions and concerns about your device. Let us know by updating this thread, and we're glad to assist you further. You can also check the helpful link below that might help with your concern.
We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.