05-08-2022 03:13 PM
I recently changed my router and now my mini won't communicate with the wifi. I did a factory reset on my Google home app and reconnected the mesh router but my nest still won't communicate when I try to set it up
05-12-2022 05:16 PM
Thanks for bringing this up.
Sorry to hear about what you are experiencing right now with your Google Nest Mini. A quick question: What's the exact message you're getting when connecting your device to your network?
Check these steps:
Let us know how it goes.
05-16-2022 11:20 AM
Bumping in this thread to check if you still need help connecting your Nest Mini to your network.
05-17-2022 01:51 PM
I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I'll be locking this thread in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
05-17-2022 04:58 PM
Hello. I do still need help. As you can see from my previous response nothing gas worked.
05-17-2022 05:35 PM
Thanks for the update.
Just to check, could you please provide us the cast firmware version of the affected device. Also to isolate, is there any way that we can try setting it up using a mobile hotspot? Let's have a separate phone that will serve as a source of internet (mobile hotspot) and the other phone as your set up device. Connect your set up device to the other phone's mobile hotspot and let's attempt to set up the Google speakers on that network and let's see if it will connect.
05-18-2022 05:01 AM
I tried connecting to a mobile hotspot and got the same message "cant' communicate". I'm not sure how to check the firmware since the device isn't listed in my home app, but I purchased 2 at the same time and the firmware on the one that works is 1.56.299498
05-20-2022 07:16 AM
Apologize for the delays. Chiming in to ensure everything is covered here. Just an added question: when and where did you purchase those devices that don't connect to the network?
05-23-2022 07:48 PM
I just wanted to follow up on this and see if you still need help with your device?
05-24-2022 04:37 AM
Thanks for reaching out. I tried everything and nothing worked. I just took it back and got a new one.
05-25-2022 03:44 PM
Thanks for updating the Community forum!
We apologize for the trouble this has caused you. If you have any updates or just a discussion topic, feel free to start a new thread in the community.
05-30-2022 10:29 AM
Since you already have a new device, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.