My nest won’t connect to new wifi

[Veryannoyed666]

The google nest is stuck on one WiFi network which no longer exists!! And the app is telling me I need to connect to the same network as it… BUT THAT NETWORK DOSEN’T EXIST!!!!!! DO NOT BUY!!!!!

[Dan_A]

Hi Veryannoyed666,

I'm sorry to hear your having trouble with your Nest devices being stuck on one Wi-Fi. Let's check it out. What Nest devices do you have? Is there a change on your Wi-Fi and you're trying to connect your Nest speakers to a new one? If that's the case, follow the steps below:

If your speaker or display isn’t connected to a Wi-Fi network, set up your speaker or display on the new Wi-Fi network:

1. Open the Google Home app.
2. At the top left, tap Add > Set up device > New device > set up new devices in your home.
3. Follow the in-app steps.

If these steps don’t solve the issue, you’ll need to factory reset your speaker or display, then set it up again.

If your speaker or display is connected to an existing Wi-Fi network, but you'd like to connect it to a new one, follow the steps below:

1. Open the Google Home app.
2. Touch and hold your device's tile.
3. At the top right corner, tap Settings > Device information.
4. Next to "Wi-Fi," tap Forget. You’ll be taken back to the Home app home screen.
5. Follow the setup steps to set up your device on the new Wi-Fi network.

If you get an error message that says "could not communicate with your [device]" when you try to forget your network, or the steps above don't work, you'll need to factory reset your device and set it up again.

Tell us how it goes.

Best,

Dan

[Dan_A]

Hey there,

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Regards,

Dan

[Dan_A]

Hi Veryannoyed666,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Thanks,

Dan