My speaker will only play a few seconds of music and then is shuts off help please.

[Rdianco]

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Original Poster: Lexee Owens 

Unplugged my device, restarted my device.

[Rdianco]

Hello Lexee Owens,

Thank you for your message. Having your speaker only play a few seconds and randomly shut off sounds like a very frustrating issue. I understand your concern and would be more than happy to help. First, I have some questions:

• Which Google speaker device is this post in regard to? (model name, generation number)
• Is this a new issue? Was your device working normally before?
• What happens when this issue occurs? Is it randomly or when you are doing something on the device?
• What are you playing when the device shuts off? (Spotify, YouTube, radio, etc)
• Is your device powering on, responding to commands, and working besides this issue?
• Does your device still show up as connected in the Google Home App?
• Do you see any error messages when the issue occurs?
• Have you tried to do a Factory Data Reset on the device? Does the issue still occur?
  • A factory reset will reset your Google Nest or Home speaker or display to its default factory settings.
    Note: This action will clear your data from the device and can't be undone.

I appreciate your patience and look forward to your response. 

- From Frances (Community Specialist)