N'est hub 2 generation

[LilianArzate]

I have tried to access to the sleeping configuration but in settings there is no this option in the display buy by Google home app yes.

I haven't been able to calibrate the device, it's not tracking my sleep and gestures doesn't work for pausing media

[Jake]

Hey LilianArzate,

Sorry for the late reply. I wanted to follow up and see if you are still in need of any help with the sleep sense? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jake]

Hey LilianArzate,

I wanted to check in and see if you are still in need of any help? Please let me know, as I would be happy to assist.

Best regards,
Jake

[LilianArzate]

Hi, yes I haven't be able to use the function in the nest send me the link to my phone in order to calibrate the sensor but it does not work, it does not detect any gesture at all either, example pause the music with my palm

[Jake]

Hey LilianArzate,

I am sorry to hear you are still having trouble with the gestures not working. Let's jump in and see if we can ensure everything is working as intended. Do you mind me asking if you have the feature turned on the device? Please follow the steps below to ensure the quick gestures is turned on.

1. Make sure your mobile device or tablet is connected to the same Wi-Fi or linked to the same account as your Google Nest display.
2. Open the Google Home app .
3. Tap your Nest Hub (2nd gen)  Settings   Gestures.
4. Turn Quick Gestures on or off.

Please let me know once that has been double-checked, as I want to ensure you are good to go.

Best regards,

Jake

[LilianArzate]

Gestures are active I tried everything and just doesn't work 

[Jake]

Hey LilianArzate,

Thank you so much for double-checking that for me. Do you mind me asking if you have tried a factory reset  on the device? Please let me know if that helps resolve the issue, as I would like to ensure everything is working properly. 

Best regards,

Jake

[Jake]

Hey LilianArzate,

I wanted to check in and see if the factory reset helped the device? Please let me know, as I want to ensure everything is working as intended.

Best regards,
Jake

[Jake]

Hey LilianArzate,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

[Jake]

Hey LilianArzate,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake