Nest Audio 83902 issue persists

[bisisibisi]

Dear Community Specialists;

I have been using my Nest Audio for 3 years now with all functions working. I used to have connectivity/playback issues and I were fixing with factory resets. They were all fine. 

Today I faced a similar issue but a factory reset didn't help. Device got into a state that I didn't experience before (no sound, no orange led). Then, I applied Google's suggested workaround and the device restarted with expected behavior (sound, orange led). So far so good 👍

Then, I started the setup through my Google Home app on iOS. When I come to the "Set up Google Assistant" step, I came across the 83902 issue. Then, I factory resetted 2 times but I stuck at the same issue every time. Then, I waited 10sec with the power cord off and then applied a factory reset, I stuck at the same issue.  Need your help. 

• issue: "The operation couldn't be completed. (kGSKErrorDomain error -83902.)"
• device model: GXCA6
• all software components (iOS, Google Home) are up to date as of today (Dec 19, 2023)

thanks in advance,

Neset

@Alex_S 

@Princesss 

[bisisibisi]

kind reminder @Alex_S  and @Princesss 

[Alex_S]

Hi Neset,

That certainly hasn’t been easy for you. Let’s further look into it. What is the language and region set in your iPhone settings and Google Assistant settings? Do you have a spare phone or tablet? Try to use another setup device (just for the initial setup); let me know how it goes.

Regards,
Alex