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Nest Audio disconnected from wifi and now won't reconnect

CReegs
Community Member

I've had my Nest Audio setup and working (with google mesh wifi) for about a year with no issues. It disconnected out of the blue and now will not reconnect. I have already tried:

 - power-cycling the speaker

 - rebooting my router and wifi

 - doing a factory reset to the speaker

 - moving the speaker closer to my router to eliminate any interference

I have other Nest and Google devices and they are all working and connected. It only seems to be this device for some reason.


Welcome other thoughts on how I might be able to remedy the issue!

Thanks!

4 REPLIES 4

David_K
Platinum Product Expert
Platinum Product Expert

How strange! It sounds like you've already tried some good steps, here are some other things you can try:

Need help with setup? Troubleshoot common Google N… - Google Nest Community

Let us know how you get on!

Princesss
Community Specialist
Community Specialist

Hi folks,

 

Thanks for visiting the Community.

 

@CReegs, were you able to try the steps posted by @David_K? Let us know if you have additional questions about this and the Community would gladly lend a hand.

 

@David_K, thank you for the link you posted, that's really helpful!

 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hello everyone,

 

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hey there,

 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.
 

Best,

Princess