Nest Audio disconnects randomly multiple times a day (won’t auto-reconnect)

[Oscar7]

Hi team,

My Nest Audio keeps disconnecting from bluetooth at random times when I am playing music from my MacBook Air or iPhone. I usually have to power-cycle the speaker to get it back. This can happen several times a day.

What’s happening

• Frequency: every 30–90 mins

• Symptoms: audio stops → won’t rejoin network until reboot

My setup

• System firmware version: 491519


• Cast firmware: 3.76.491519

Things I’ve already tried

• Factory reset + re-add to Home

[AndersC]

Hi @Oscar7,

Thank you for posting in the community. I understand that your Google Nest Audio disconnects randomly multiple times a day and it only works after you reboot it. I also appreciate the information you provided and the troubleshooting you've already performed. I'm happy to help.

To better understand the reason for this, please provide the information requested below:

• When did the issue start?
• Are you getting any error messages?
• Are there other nearby Bluetooth devices turned on that might create interference?
• Are there nearby high-voltage appliances or devices that use 2.4 GHz?
  • Example: TV, radio, microwave, etc.
• Can the device pair with other Bluetooth devices just fine?
• Is the Bluetooth disconnecting for calls, or does it only happen when playing music?

Please keep me posted.

Regards,

Anders

[Oscar7]

Thanks, Anders: here are my updates

When did the issue start?
From unboxing

Are you getting any error messages?
No error messages

Are there other nearby Bluetooth devices turned on that might create interference?
None

Are there nearby high-voltage appliances or devices that use 2.4 GHz?
There is a microwave using 2.4 GHz but it has never triggered a disconnect.

Can the device pair with other Bluetooth devices just fine?
Yes

Is the Bluetooth disconnecting for calls, or does it only happen when playing music?
I only use the Nest Audio for playing music from my phone and laptop (mixcloud and spotify mostly)