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Nest Audio goes unresponsive almost daily and requires power cycle to restart.

Rdianco
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original poster: James Watkins 999 

 

Nest Audio goes unresponsive almost daily and requires power cycle to restart. Has done this since we got it despite different locations in the house and multiple factory resets and different WiFi configs (2 GHz, 5GHz) etc. is there any way to get log data to see why it shuts down?
 
2 REPLIES 2

ai
Community Specialist
Community Specialist

Hello @james watkins 999

We're sorry to hear about your Nest speakers acting up! We appreciate all your troubleshooting efforts. We've created a case for your issue and sent it up to our support team. Please be on the lookout for an email from us soon. 

Best,

Ai

GarrettDS
Community Specialist
Community Specialist

Hey folks, 

It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread. 

 

Have a great day. 

Garrett DS