Nest Audio no longer launches "France Culture" radio

[JonathanMustach]

From a few days (3 or 4), Nest Audio doesn't launch anaymore the radio "France Culture" when saying in Frence "Ok Google, écouter France Culture".

Other radios from Radio France broadcasting group, like "France Inter" or "FIP" work correctly.

[Muddi]

Hello JonathanMustach,

Thanks for sharing details about the issue. I know how challenging it is when you can't listen to your favorite radio station on your Nest Audio. Let's try to get to the bottom of this.

A few questions: 

• When did the issue start?
• Are you playing the station from TuneIn?
• Is it working on the native app?
• Do you experience the same issue when using the Google Assistant app on your phone?

Please try saying the command in English to see if you'll have the same issue. Also, try these commands, "Hey Google, jouer à France Culture."

Let me know how it goes.

Cheers,

Muddi

[JonathanMustach]

Hello Muddi,

Thanks for your help.

The issue appeared about 10 days ago.
As far as I know the station is played via TuneIn (when I was saying the command, Nest used to answer "Playing France Culture on TuneIn")
On my phone, Google Assistant confirms that it launches "France Culture" on TuneIn. TuneIn app launches, but not playing station. It doesn't work with any other stations.
Saying the command in English doesn't change anything neither.
I hope these informations help you,

Cheers,

Jonathan

[Muddi]

Hi there,

I appreciate the quick response. To eliminate the issue, please try switching your device language to EN_US, and see if your device will have the same behavior when playing the station.

Cheers,

Muddi

[Muddi]

Hi there,

It's me again. I want to make sure you're all good — how did the steps go?
 

Cheers,

Muddi

[JonathanMustach]

Hi,

Sorry for the delay. I've tried to switch in English : same problem, Nest said that it couldn't launch this content on this device.

Jonathan

[Muddi]

Hey JonathanMustach,

Thanks for the update. Since the issue is isolated to France Culture Radio, I suggest that you reach out to the radio provider to check with them if they are getting similar reports. Please send feedback on your Nest Audio by saying, "Hey Google, send feedback," followed by a brief description of the issue. Make sure to replicate the issue first before sending feedback. Learn more about how to send feedback on our Help Center.

Keep us posted.

Cheers,

Muddi

[Princesss]

Hello JonathanMustach,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.
 

Best,

Princess

[Muddi]

Hi there,

Checking in, have you had the chance to contact the radio station/provider?

Cheers,

Muddi