Nest Audio randomly not showing as connected in Home app

[Tafdolphin]

I have two Nest Audio speakers in my living room set up as a stereo pair. The Google Home app detects the pair at all times (so it's always on the device tab) but when I try and click through to change equiliser settings or to cast my audio, it refuses to connect, claiming it cannot see the group on WiFi.

This happens randomly, and at the moment I haven't been able to connect for over an hour. My phone (Samsung S23 Ultra) and the Nest Audios are connected over a WiFi 6 network.

Any help would be appreciated.

[chaconmorales]

Hi @Tafdolphin,

Thanks for reaching out to the Community. I am sorry that you are having issues with your Nest Audio devices when working in groups. I’d be happy to help you. Let’s check it out.

Before we get started with further troubleshooting, let me ask you some questions:

• If you have already contacted us for support please provide me with the Case ID, but if you have not, I'm sending you a secure form where you can provide all the necessary details and also please fill out all the information required Here's the contact us form.
• Do you know the specific timestamp for the event/notification that you received when the issue started? If so, please let me know so we can better assist you.

Please keep me posted. 

Best regards,

Mario

[chaconmorales]

Hi Tafdolphin,

We haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help!

Regards,

Mario

[Tafdolphin]

Off to reply now, thank you for the reminder!

[AxelD]

Hi Tafdolphin,

We've received your form and appreciate the details you provided. Please keep an eye on your email, as someone from my team will contact you shortly to help.

Regards,
Axel.