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Nest Audio responds "sorry, there was a glitch," or "sorry, something went wrong" after each command

gxonatano
Community Member

Any command to any speaker I own results in one Nest Audio speaker saying "sorry, there was a glitch," or "sorry, something went wrong." 

I have two Google Home speakers and a Nest Audio. One speaker is downstairs in the kitchen (the furthest away from the router), one speaker is in the upstairs bathroom (the closest to the router), and the Nest Audio is in the upstairs bedroom, still pretty close to the router, about 4 meters away. 

When I'm downstairs and speak to the kitchen speaker, the kitchen speaker responds as expected, and the command executes successfully. But then several seconds later, the upstairs Nest Audio responds, "sorry, something went wrong. Try again in a few seconds." 

When I'm in the bathroom and speak to the bathroom speaker, the command also executes correctly, but then several seconds later, the Nest Audio responds with "sorry, there was a glitch" or "sorry, something went wrong." 

When I'm upstairs next to the Nest Audio, I say something to it, but the downstairs speaker or the bathroom seaker responds instead. Then, just as before, the Nest Audio will say "sorry, there was a glitch" or "sorry, something went wrong. Try again in a few seconds." 

This happens consistently, on every command, no matter where I am. 

The speaker is close enough to the router, and the router is a brand new CenturyLink C4000XG, with WiFi6. 

I've tried rebooting and resetting the Nest Audio, but this behavior continues no matter what. 

5 REPLIES 5

Rach_89
Community Member

I'm having the same problem!! It's like both speakers have just given up. I've rebooted, factory reset both, cleared all caches. Now I'm back to it being a massive pain yo either reconnect them both without getting told "there's a problem".

Rach_89
Community Member

I've got absolutely no idea how I've done it, suddenly it's working again. Deleted the Home app completely. Cleared app history. Removed all devices. Started from scratch and it wasn't working. Repeated the process over and over and it's randomly started working. 

LovelyM
Community Specialist
Community Specialist

Hi everyone, 

Thanks for reaching out.

@Rach_89, I'm glad to know that you're all good now.

I want to follow up on your Google Nest Audio concern, @gxonatano. Try to perform a sequential reboot on your WiFi router and speakers for three to five minutes. If the issue remains, change your Assistant language by doing the following: open the Google Home app > Choose the Account icon at the upper right > Tap on Assistant settings > Assistant language > Set the primary language to either English US or CA.

Let me know how it goes.

Cheers, 
Lovely

LovelyM
Community Specialist
Community Specialist

Hello gxonatano,

I'm checking in to see if you have tried changing the Assistant language of your Google Nest Audio already. Please let me know if the issue persists so I can help you further.

Best,
Lovely

Juni
Community Specialist
Community Specialist

Hi there,

 

Just checking in to make sure that you saw our responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
 

Regads,

Juni