03-06-2023 07:53 AM
Hello. Can someone advise how to keep my wired Google Doorbell and Outdoor Floodlight Cameras from dropping their Internet connection that displays on my Google Hub Max(s). I lose connection multiple times a day and either have to recycle power to the Hubs or my router just to get them to connect again. None of the other devices on my AT&T fiber network suffer these disconnections. Thanks.
03-14-2023 07:48 PM
Hi EbonyMoon,
Thanks for posting. The wired Nest cameras should stream live video for up to 12 hours. If the Nest camera or doorbell is on battery power, it can only stream for up to 5 minutes. After 5 minutes, you need to reactivate the live stream in the app to continue with the stream.
Check out this article for more information.
I hope this helps.
Regards,
Juni
03-21-2023 08:11 PM
Hi there,
It's me again. I want to make sure you're all good — how did the steps go?
Thanks,
Juni
03-23-2023 05:26 PM
Hello there,
Just checking in to make sure that you saw our responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
Best,
Juni