Apple playlist

[Nimmor]

When asking my  Nest to “play playlist xxx” it just plays generic Apple Music. I have reset Nest device. Unlinked and the re-linked my Apple Music account and still not working. It was working yesterday for my personal curated playlist on Apple. How do I fix? 

[kiltguy2112]

I have found that the phrase "play My xxx playlist works best".  If xxx is too generic a name, or is close to the name a music service uses for auto generated playlists it my still fail.

[Nimmor]

Thanks. It’s been working fine up until yesterday with the same playlist names but now just plays generic Apple Music when I ask the same commands. It’s doing the same for every playlist I have. 

[Bits]

I tried this, but I still get Apple Music instead of my playlist. Any other suggestions?

[Nimmor]

I ended up wiping my home hub to factory settings and setting it up again from scratch. Has worked since though 

[Bits]

Thanks I’ll try that. 

[Juni]

Hi folks,

@Nimmor, Thanks for posting, and I’m glad that your issue got resolved by doing the reset.

@Bits, Thanks for reaching out. I’ll keep this thread open for 3 more days and wait for your update.

Regards,

Juni

[Juni]

Hi there,

Buzzing in — I want to check if you still need help. Don't hesitate to reach back if you do.
 

Thanks,

Juni

[Dan_A]

Hi Bits,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Best,

Dan

[Bits]

Reset did not help, issue still exists 😔

[Muddi]

Hey Bits,

Chiming in, what country are you located in? Have you tried renaming your playlist? Does it happen when you use the Google Assistant app on your phone? Are you able to play other playlist from Apple Music?

Looking forward to your response.

Cheers,

Muddi

[Bits]

I am in the US.  I have many Apple playlists that all work from my iPhone. When I ask the Google assistant or either of my Google speakers, it always plays some Apple Music playlist, not the ones on my iPhone. 

[Muddi]

Hi Bits,

To confirm, is it working before?

Cheers,

Muddi

[Bits]

No. I have never been able to ask Google to play one of my playlists 

[Muddi]

Hey Bits,

Please fill out this form with all the needed information so we can further check what's going on with your device. This form is only meant for you to use, so let me know once you’re done.

Cheers,

Muddi

[Muddi]

Hi Bits,

I just wanted to check if you had the chance to fill out the form?

Cheers,

Muddi

[Muddi]

Hey Bits,

Do you still need help? If so, please fill out the form on this link.

Cheers,

Muddi

[Bits]

Yes, thanks.  Have been very busy. Will get to it next week the latest. 

[Muddi]

Hi Bits,

Alright! We will keep the thread open for more days and we'll follow up again if we don't receive the form.

Cheers,

Muddi

[Muddi]

Hey Bits,

It's me again. Have you had the chance to fill out the form?

Cheers,

Muddi

[Bits]

Yes, I completed earlier this week

[LovelyM]

Hey there, 

Great! I'll bump your case up with our specialist so you can be assisted quickly. Kindly watch out for an email from us, as I'll be locking this thread shortly.

Best,
Lovely

[LovelyM]

Hello Bits, 

We got your form — thanks for submitting. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.

Regards,
Lovely