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Nest Audio stereo pair not working

Paulgjackson
Community Member

Two freshly reset and setup Nest Audio devices (both on matching firmware 1.56.324896) They appear in the Home App as a pair, but if I try to cast to them I get the message from the primary speaker in the pair "I can't connect to the other speaker in this pair. Make sure it's connected to power and wifi." They are both powered on and connected to wifi. 

 

I have tried resetting both speakers and starting from scratch - no difference.

 

Very frustrating, purchased two Nest Audio's for this specific stereo usage scenario. 

 

1 Recommended Answer

Shahram
Community Member

I have the same problem and I think we will not get a solution from Google. It's probably related to the case Google lost against SONOS.

https://www.googlenestcommunity.com/t5/Blog/Upcoming-Speaker-Group-changes/ba-p/77811/page/2#comment...

View Recommended Answer in original post

16 REPLIES 16

Everstein
Community Member

I have the same problem, I hope a solution will arrive soon 😞

Shahram
Community Member

I have the same problem and I think we will not get a solution from Google. It's probably related to the case Google lost against SONOS.

https://www.googlenestcommunity.com/t5/Blog/Upcoming-Speaker-Group-changes/ba-p/77811/page/2#comment...

Paulgjackson
Community Member

Thanks for the reply, yes I agree.   I have already returned one of the Nest Audio speakers and have given up on trying to use a stereo pair.

Dan_A
Community Specialist
Community Specialist

Hi folks,

 

@Everstein, @Shahram, we're sorry to hear about the inconvenience you're getting when pairing to Nest speakers. Let's check it out ― a few questions: when you mentioned, was it the same steps as you see in this link? How far are both your Nest speakers from each other? It would help a lot if you could do a sequential reboot first:

 

  1. Unplug the power cord of your router followed by your Nest speakers. 
  2. Plug them back in after 3 minutes tops. 
  3. Restarting your phone might also help.

 

For more detailed information about speaker pair, check out this guide.

 

@Paulgjackson, we're sad to hear you had to return one of your Nest Audio. If you have any other questions or concerns, you know where to find us.
 

Best,

Dan

Shahram
Community Member

even though I'm not sure I'm talking to a human but hi @Dan_A ,
I have 2 major problems with my 4 Google Nest Audios.
They are constantly disconnected from my network. (So I had to disable 5GHz network) and they can't work as stereo pair.
And for both of them you have the same procedure.

Reboot your device, Reboot your modem, reboot your handy.

I have already done it all more than once. it didn't help.

Best Regards,
Shahram

imarqs
Community Member

Hey Shahram, 

I have the same problem as you have. Disabling 5Ghz solves the dropouts but makes multiroom impossible. Stereo pairing didn't work on either 2 or 5GHz.

Out of curiosity: Do you use a fritzbox?

Shahram
Community Member

Hi @imarqs,

yes I'm using a Fritzbox 7530 AX. what do you mean by multiroom? I've created groups and they're working surprisingly. 🙈 best regards 

imarqs
Community Member

Hey @Shahram
I also have the 7530AX. I guess that means we have to blame our router.

My situation in detail:

  • On 5GHz wifi speaker group work fine. But the Nests "forget" the wifi after a day or so and need to be reseted. Pairing 2x Nests into Stereo Mode also did not work.
  • On 2GHz wifi speaker group is breaking up constantly. Nests do not forget the wifi. Stereo is also not working.  

With multiroom I meant speaker groups. I contacted AVM for support before, they are no help. Yesterday I updated the 7530AX to the newest beta v7.51 and am now trying 5GHz again. So far no Nest reset needed, but lets see...

So happy to found someone with in the exact same situation. Would be awesome if you could share a solution if you find one 🙂

Shahram
Community Member

Hello @imarqs ,
at first i also thought so, then I observed that other people have the same problem with their TP-Link or even with Google Nest Wifi router.
Best Regards;
Shahram

fishwalker
Community Member

Hi. Having the same issue here with my two mini nests. Just thought I'd stereo pair them up this afternoon, as have just done so successfully with my Alexa Echo's downstairs and yet although they initially say they are paired and play a nice sound in stereo, when I try casting any music from my phone, the default one said 'can't connect to the other speaker, check WiFi or power'. 

 

So frustrating! Lately my Google speakers, including large nest are playing up a lot! Not playing my YouTube premium account and giving me Ad's. I'm shouting at them more and more!

 

Just wanted stereo sound in my room. ☹️

Dan_A
Community Specialist
Community Specialist

Hi folks,

 

We really appreciate your patience and understanding. Let's keep the ball rolling since almost all the steps have been applied already, especially the factory reset. It would help us a lot if you could access your router settings or its GUI page via its website to check some features and do some changes. These changes may not affect the other non-Google devices that are connected to your router. If you're unable to or don't have access to your modem/router GUI page, I suggest you reach out to your ISP or modem/router's manufacturer for assistance.

 

Follow these steps:

 

  • Channel interference (channel congestion from too many devices, optimal channels for 2.4GHz is 1,6, or 11)
  • UPnP should be enabled.
  • AP Isolation disabled.
  • Make sure a VPN or Proxy Server is not configured on the network.
  • Confirm distance between the router, setup device and Google Home are optimal.
  • MAC Filtering should not be enabled on the router.
  • Preferred DNS settings: 8.8.8.8 for primary and 8.8.4.4 for secondary.

 

Tell us how it goes.

 

Best,

Dan

imarqs
Community Member

Hey @Dan_A, I solved it using the "new room" method. But for science:

  • Channel interference (channel congestion from too many devices, optimal channels for 2.4GHz is 1,6, or 11) not a problem otherwise, but I am on 5GHz
  • UPnP should be enabled. was enabled
  • AP Isolation disabled. was disabled
  • Make sure a VPN or Proxy Server is not configured on the network. none
  • Confirm distance between the router, setup device and Google Home are optimal. 5m
  • MAC Filtering should not be enabled on the router. none
  • Preferred DNS settings: 8.8.8.8 for primary and 8.8.4.4 for secondary. Use ISP-assigned DNS servers was/is selected

Dan_A
Community Specialist
Community Specialist

Hi folks.

 

@imarqs, hats off to you! I'm glad to hear that you've got it resolved. Thank you so much for trying out the steps provided on the link above and also doing the troubleshooting which involves the DNS settings.

 

@All, I'd suggest you check the steps provided by one of our Community members on this link for the resolution: https://goo.gle/3WUut30

 

Here are the steps in creating a new room:

  1. Open the Google Home app.
  2. Touch and hold your device's tile.
  3. Tap Settings Settings icon Room.
  4. Choose a suggested room name or scroll to the bottom and tap Add a custom room > enter the room name > tap Save.

 

For additional information about home structures and rooms, check out this guide.

 

Kind regards,

Dan

imarqs
Community Member

One small correction:

From what I understand you should not use a suggested room name for your new room. Did not work for me. It needs to be a custom one. 

Dan_A
Community Specialist
Community Specialist

Hi imarqs,

 

I really appreciate you taking your time informing us about what you did. Especially these little details that can make a difference. To our fellow Community members, try creating a custom room and see what happens.

 

Looking forward to your responses.

 

Best,

Dan