01-20-2023 11:18 PM
Two freshly reset and setup Nest Audio devices (both on matching firmware 1.56.324896) They appear in the Home App as a pair, but if I try to cast to them I get the message from the primary speaker in the pair "I can't connect to the other speaker in this pair. Make sure it's connected to power and wifi." They are both powered on and connected to wifi.
I have tried resetting both speakers and starting from scratch - no difference.
Very frustrating, purchased two Nest Audio's for this specific stereo usage scenario.
Answered! Go to the Recommended Answer.
01-24-2023 01:54 PM
I have the same problem and I think we will not get a solution from Google. It's probably related to the case Google lost against SONOS.
https://www.googlenestcommunity.com/t5/Blog/Upcoming-Speaker-Group-changes/ba-p/77811/page/2#comment...
01-22-2023 11:18 AM
I have the same problem, I hope a solution will arrive soon 😞
01-24-2023 01:54 PM
I have the same problem and I think we will not get a solution from Google. It's probably related to the case Google lost against SONOS.
https://www.googlenestcommunity.com/t5/Blog/Upcoming-Speaker-Group-changes/ba-p/77811/page/2#comment...
01-24-2023 04:27 PM
Thanks for the reply, yes I agree. I have already returned one of the Nest Audio speakers and have given up on trying to use a stereo pair.
01-25-2023 11:28 AM
Hi folks,
@Everstein, @Shahram, we're sorry to hear about the inconvenience you're getting when pairing to Nest speakers. Let's check it out ― a few questions: when you mentioned, was it the same steps as you see in this link? How far are both your Nest speakers from each other? It would help a lot if you could do a sequential reboot first:
For more detailed information about speaker pair, check out this guide.
@Paulgjackson, we're sad to hear you had to return one of your Nest Audio. If you have any other questions or concerns, you know where to find us.
Best,
Dan
01-26-2023 12:40 AM
even though I'm not sure I'm talking to a human but hi @Dan_A ,
I have 2 major problems with my 4 Google Nest Audios.
They are constantly disconnected from my network. (So I had to disable 5GHz network) and they can't work as stereo pair.
And for both of them you have the same procedure.
Reboot your device, Reboot your modem, reboot your handy.
I have already done it all more than once. it didn't help.
Best Regards,
Shahram
01-26-2023 01:08 PM - edited 01-26-2023 01:10 PM
Hey Shahram,
I have the same problem as you have. Disabling 5Ghz solves the dropouts but makes multiroom impossible. Stereo pairing didn't work on either 2 or 5GHz.
Out of curiosity: Do you use a fritzbox?
01-26-2023 01:58 PM
Hi @imarqs,
yes I'm using a Fritzbox 7530 AX. what do you mean by multiroom? I've created groups and they're working surprisingly. 🙈 best regards
01-26-2023 11:30 PM
Hey @Shahram,
I also have the 7530AX. I guess that means we have to blame our router.
My situation in detail:
With multiroom I meant speaker groups. I contacted AVM for support before, they are no help. Yesterday I updated the 7530AX to the newest beta v7.51 and am now trying 5GHz again. So far no Nest reset needed, but lets see...
So happy to found someone with in the exact same situation. Would be awesome if you could share a solution if you find one 🙂
01-27-2023 02:03 AM
Hello @imarqs ,
at first i also thought so, then I observed that other people have the same problem with their TP-Link or even with Google Nest Wifi router.
Best Regards;
Shahram
01-30-2023 08:42 AM - edited 01-30-2023 08:43 AM
Hi. Having the same issue here with my two mini nests. Just thought I'd stereo pair them up this afternoon, as have just done so successfully with my Alexa Echo's downstairs and yet although they initially say they are paired and play a nice sound in stereo, when I try casting any music from my phone, the default one said 'can't connect to the other speaker, check WiFi or power'.
So frustrating! Lately my Google speakers, including large nest are playing up a lot! Not playing my YouTube premium account and giving me Ad's. I'm shouting at them more and more!
Just wanted stereo sound in my room. ☹️
01-31-2023 05:16 PM
Hi folks,
We really appreciate your patience and understanding. Let's keep the ball rolling since almost all the steps have been applied already, especially the factory reset. It would help us a lot if you could access your router settings or its GUI page via its website to check some features and do some changes. These changes may not affect the other non-Google devices that are connected to your router. If you're unable to or don't have access to your modem/router GUI page, I suggest you reach out to your ISP or modem/router's manufacturer for assistance.
Follow these steps:
Tell us how it goes.
Best,
Dan
01-31-2023 11:31 PM
Hey @Dan_A, I solved it using the "new room" method. But for science:
02-01-2023 09:27 AM - edited 02-01-2023 09:33 AM
Hi folks.
@imarqs, hats off to you! I'm glad to hear that you've got it resolved. Thank you so much for trying out the steps provided on the link above and also doing the troubleshooting which involves the DNS settings.
@All, I'd suggest you check the steps provided by one of our Community members on this link for the resolution: https://goo.gle/3WUut30
Here are the steps in creating a new room:
For additional information about home structures and rooms, check out this guide.
Kind regards,
Dan
02-01-2023 10:27 PM
One small correction:
From what I understand you should not use a suggested room name for your new room. Did not work for me. It needs to be a custom one.
02-04-2023 05:52 PM
Hi imarqs,
I really appreciate you taking your time informing us about what you did. Especially these little details that can make a difference. To our fellow Community members, try creating a custom room and see what happens.
Looking forward to your responses.
Best,
Dan
02-08-2023 12:42 AM
Hey there,
I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
Regards,
Dan
02-09-2023 12:03 PM
Hi there,
We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
Thanks,
Juni
01-31-2023 11:17 PM
Hey @fishwalker, this is the fix that seems to work for everyone: