07-14-2022 07:15 AM
Currently I face a strange issue which sometimes occurs, sometimes not and which deals with the camera stream from a Google Nest Cam on one of my Google Nest Hubs.
What I would like to do is to constantly stream the cam on my google nest hub as we use it like a babyphone when our daughter is asleep. Yesterday it worked fine and after I started the stream ("ok google, show bedroom") it played constantly for 3 hours until I siwtched it off. Today I did the same and the stream cuts off every 2 to 5 minutes without doing anything. Does anyone face the same issue?
- Firmware is up to date on all devices we use
- we don't use the home / away feature - it's switched off both in the home app and in the nest app
Thx, Philip
07-18-2022 04:51 PM
Hey nipmuc,
Thanks for posting.
A quick question: were there any recent changes on your network or set up?
The wired Nest cameras should stream live video for up to 4 hours. If your Nest camera or doorbell is on battery power, it can only stream for up to 5 minutes. After 5 minutes, the customer needs to reactivate the live stream in the app to continue with the stream. Have you tried rebooting your devices and router to refresh the connection?
Best,
Alex
07-18-2022 10:09 PM
Hi Alex,
No, no changes on the Network. I have the Nest Camera Indoor which has no batteries and therefore should stream for 4 hours constantly. In general it seems to be sort of unstable: Yesterday the first attempt worked for about 5 minutes until it cut off, the second attempt worked for several hours. It seems like there is an (unknown) event which makes the camera stops streaming or the Nest Hub to lose the connection to the camera. I restartet the router already and did all of the "general troubleshooting" stuff such as re-adding the devices in Google Home etc.
Thanks, Philip
07-19-2022 12:34 PM
Hey nipmuc,
Thanks for the update. Have you tried resetting your Google Nest Hub? If so, please provide us the cast firmware and software version of your Nest Hub.
Best,
Alex
07-20-2022 05:15 AM
Hey nipmuc,
Chiming in - please confirm if you are able to reset your Nest Hub. Also, is there anyone streaming the Nest camera on other devices at the same time?
Cheers,
Muddi
07-20-2022 05:28 AM
Yes, I did a reset and no one else is streaming at the same time. Best, Philip
07-20-2022 07:56 PM
Hey nipmuc,
Just an added steps, please reboot your router, Google Nest Hub, and your camera. Leave them unplugged for 10 seconds then plug in the devices one at a time.
Let me know how it goes.
Cheers,
Muddi
07-21-2022 11:53 AM
Hi Muddi,
Did all the mentioned steps. No changes so gar: Yesterday it worked just fine, today the stream cuts off every 5 to 10 minutes.
07-21-2022 04:44 PM
Hey nipmuc,
We appreciate your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.
Cheers,
Muddi
07-22-2022 03:07 AM
HI Muddi,
form was filled out a few seconds ago.
Best, Philip
07-19-2022 10:17 PM
Here you Go:
6.20211109.1.3166240 (Software Version)
1.60.305621 (Cast)
Best. Philip
07-22-2022 01:31 PM
I am having a similar problem but only with my 1st Gen Hub. I have two 2nd Gen hubs that stream my Nest Cam in my son's room without issue. The 1st Gen Hub will sometimes work for a while, but more often than not it has issues where it cuts out every few minutes. I swapped locations for the 1st Gen and one of my 2nd Gen Hubs and the problem followed the 1st Gen so I know it isn't a signal issue. As a matter of fact, this 1st Gen Hub and my Google Wifi hockey puck (the main one) are on the same desk right now. It doesn't make sense, but I know that I am only having the issue with the 1st Gen Hub streaming from the Nest Cam.
07-23-2022 06:53 AM
My hubs are both the first gen so unfortunately I can't check this ☹️
07-24-2022 06:39 AM
Oh it's ok I was just wondering if yours were 1st Gen. My new ones should be coming soon. I will swap them out and report back on whether or not the issue is truly related to 1st Gen hubs.
07-25-2022 12:53 PM
Hey folks,
nipmuc We received your form — thanks for filling it out. Our team will reach out to you via email to further assist you.
torgojones Thanks for letting us know what's happening with your device. Feel free to respond to this thread if you have additional questions or concerns and I'd be glad to answer it for you.
Best,
Alex
07-28-2022 05:52 AM
After swapping my two 1st Gen hubs with 2nd Gen hubs I have not had a single instance of the feed from my Nest cam dropping. It has been two days without issue.
07-28-2022 06:08 AM
I got a hub 2nd gen yesterday and at least yesterday it worked without any trouble. So it seems like the issue is really connected with the 1st gen hubs. Nonetheless, it should work with a 1st gen hub as well - so I'm excited on what the support team will figure out here.
07-28-2022 07:42 AM
Hey torgojones,
Thanks for the update! We're glad to know that you can stream your camera on your Nest Hub without an issue now. We'll keep this thread open for a while so we can continue to monitor your device for a few more days.
@nipmuc: Rest assured that the team is checking on it. You'll receive an update via the case ID: 3-5377000033366.
Feel free to update this thread if you have additional concerns or questions about your Nest Hub.
Cheers,
Muddi
07-31-2022 12:06 PM
Hey folks,
To make sure everything is covered, do you still have any questions? Let us know before we closed this thread.
Best,
Alex
08-01-2022 12:30 PM
Hey everyone,
One quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.
Kind regards,
Alex