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Nest Cam Stream on Nest Hub Cuts off

nipmuc
Community Member

Currently I face a strange issue which sometime occurs, sometimes not and which deals with the camera stream from a Google Nest Cam on one of my Google Nest Hubs. 

What I would like to do is to constantly stream the cam on my google nest hub as we use it like a babyphone when our daughter is asleep. Yesterday it worked fine and after I started the stream ("ok google, show bedroom") it played constantly for 3 hours until I siwtched it off. Today I did the same and the stream cuts off every 2 to 5 minutes without doing anything. Does anyone face the same issue? 

- Firmware is up to date on all devices we use
- we don't use the home / away feature - it's switched off both in the home app and in the nest app 

Thx, Philip

4 REPLIES 4

Jake
Community Specialist
Community Specialist

Hey nipmuc,

 

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey nipmuc,

 

I wanted to check in and see if you are still in need of any help? Please let me know, as I would be happy to assist.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey nipmuc,

 

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey nipmuc,

 

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake