Nest Display leaves ambient mode nightly

[s2murray]

Every night around 3:30AM my Nest Hub Display leaves ambient mode, displays a photo, and brightens up the room.  It returns to ambient mode after a few minutes. 

Is there any way to keep the display in ambient mode until there is light?

Is it possible there is something scheduled that's causing this to happen?

[Jake]

Hey s2murray,

Sorry for the late reply. I wanted to follow up and see I could be of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jake]

Hey s2murray,

I wanted to check in and see if you are still in need of any help with your device? Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[s2murray]

Hi Jake

We're still having an issue with Nest Hub display lighting up in the middle of the night.

Could there be a scheduled routine or something causing it to leave ambient mode?

[Azarco]

Hey s2murray,

If there's a possibility that you have a Routines, you can delete them here:

1. Go to https://bit.ly/2LW1PQ8

2. Sign in the email linked to your Google Home.

3. Look for Other Google Activity > Google Assistant routines.

4. Delete all your Routines.

5. Resetting your device might help too.

Let us know how it goes.

Thanks,

Alex

[Azarco]

Hey s2murray,

Checking back in to see if the troubleshooting steps shared help? Let us know by updating this thread and the community will be happy to lend a hand.

Best,

Alex

[Azarco]

Hey s2murray,

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.

Kind regards,

Alex