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Original poster: Sergio Bersanetti
Hello, I have the following issue:
I seem to have a similar issue with my Nest Hub. Sometimes it shows two lines where the temperature should be, and the picture doesn't change. As soon as I open the Nest Hub option in my Google Home App. The temperature is back, and the random picture resume.
Can I ask what was done to resolve this issue?
Sorry to hear you are having trouble with the temperature showing on your device. Do you mind me asking if you have already tried to reset the device? Does the 2 lines still show up after the reset? Please let me know, as I would be happy to review further.
I wanted to check in and see if you are still in need of any help with your device? Please let me know, as I would be happy to assist, and answer any questions you may have.
We appreciate your patience on this. Could you provide us the cast firmware and software version of your Google Nest Hub? If possible, please send us a picture of what's showing on your display when it happens.
We received your form — thanks for filling it out. Our team will reach out to you via email to further assist you.
dragulaaeop Let us know once you had the chance to fill out the form.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.
I've been having this same issue on at least one of my Nest Hubs as well. I commonly will glance at it (it sits on my desk) to see the temperature and I've noticed for the past week or so it will just be "_" will the temperature should be, and when I swipe through the screen it says 'Set up photo frame' (or something to that effect). Unplugging the power and plugging it back it resolves the issue, for a few hours and then it starts again.