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Nest Hub (1 gen) weather data missing and tabs non available

Rdianco
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original poster: Sergio Bersanetti 

 

Hello, I have the following issue:

 
In the home screen of my Nest Hub, the weather data are not available since some months and when the weather data are not available the tabs are not available too. I reset the device 4-5 times, sometimes the problem is solved for some days, sometimes nothing is changing.
Is it a bug ? is it possible to solve it somehow?
12 REPLIES 12

Rdianco
Community Specialist
Community Specialist
Hello Sergio Bersanetti,
 
Thanks for your message. I look into your case and saw that Google Support contacted you, and that your issue was resolved on August 18, 2021.
 
I would recommend reaching out to Google Support again if you have any more questions or concerns, as they have a more in-depth view of your case. Just a reminder, your Case ID is: 0-7652000031345
 
 
- From Frances (Community Specialist)

ahoeschele
Community Member

Hi,

I seem to have a similar issue with my Nest Hub. Sometimes it shows two lines where the temperature should be, and the picture doesn't change. As soon as I open the Nest Hub option in my Google Home App. The temperature is back, and the random picture resume.

 

Can I ask what was done to resolve this issue?

 

Thanks

Andy

Jake
Community Specialist
Community Specialist

Hey ahoeschele,

 

Sorry to hear you are having trouble with the temperature showing on your device. Do you mind me asking if you have already tried to reset the device? Does the 2 lines still show up after the reset? Please let me know, as I would be happy to review further.

 

Best regards,

Jake

Jake
Community Specialist
Community Specialist

Hey ahoeschele,


I wanted to check in and see if you are still in need of any help with your device? Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

ahoeschele
Community Member

Hi Jake,

I have reset the device before. And again. It just happens occasionally...

 

Azarco
Community Specialist
Community Specialist

Hey folks,

 

We appreciate your patience on this. Could you provide us the cast firmware and software version of your Google Nest Hub? If possible, please send us a picture of what's showing on your display when it happens.

 

Best,

Alex

PXL_20220710_150010255.jpg

PXL_20220710_150036240.jpg

  
It happened again this morning. Here is a picture of the weather/aqi issue and cast/fuchsia version.

Azarco
Community Specialist
Community Specialist

Hey dragulaaeop,

 

Thanks for the additional information. We'd like to check this further — could you fill out this form and let me know once you're done?

 

Best,

Alex

Azarco
Community Specialist
Community Specialist

Hey dragulaaeop,

 

Have you had the chance to fill out the form? 

 

Thanks,

Alex

Azarco
Community Specialist
Community Specialist

Hey ahoeschele,

 

We received your form — thanks for filling it out. Our team will reach out to you via email to further assist you.

 

dragulaaeop Let us know once you had the chance to fill out the form.

 

Kind regards,

Alex

Azarco
Community Specialist
Community Specialist

Hey folks,

 

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.


Cheers,

Alex

I've been having this same issue on at least one of my Nest Hubs as well. I commonly will glance at it (it sits on my desk) to see the temperature and I've noticed for the past week or so it will just be "_" will the temperature should be, and when I swipe through the screen it says 'Set up photo frame' (or something to that effect). Unplugging the power and plugging it back it resolves the issue, for a few hours and then it starts again.