Nest Hub 2 display error while leaving sleep state

[Flubber]

Hello guys,

I got a problem with my Nest Hub 2. 

When it's leaving sleep state, the display keep sliding and i got to prtesse it multiple times for it to go back on normal display. Hard to explain here's the video :

https://youtu.be/mzn8iCZSO0k 

[MplsCustomer]

@Flubber 

Have you tried simply rebooting your Nest Hub, either from within the Google Home app or by unplugging it for about a minute?

If that does not help, you could try removing it from the Google Home app and doing a factory reset (below) and then reinstalling it:

https://support.google.com/googlenest/answer/7073477

If that doesn't work, you could try contacting Support, starting with this link:

https://support.google.com/googlenest/gethelp

[aarnolddvm]

my 2nd gen hub is doing the same, commenting to boost/follow

[Muddi]

Hey folks,

Thanks for sharing details about the issue here. I know how challenging it is when you're having issues with your Google Nest Hub (2nd gen). I'd love to dig deeper into this.

• When did the issue start?
• Is it working with voice commands?
• Can you cast a video or music?
• What is the firmware version of your Nest Hub (2nd gen)?

Let's go ahead and reset your Nest Hub (2nd gen) by pressing and holding both volume buttons together, at the back of the Nest Hub, for about 10 seconds. You'll hear your Google Assistant confirm that it's resetting the Nest display.

@MplsCustomer: I appreciate your help.

Let me know how it goes.

Cheers,

Muddi 

[Muddi]

Hello everyone,

It's me again. I want to make sure you're all good — how did the steps go?
 

Cheers,

Muddi

[Princesss]

Hi there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.
 

Best,

Princess

[Flubber]

No, you don't lock.

We don't all have the luxury of responding in 24 or even 48 hours. I work 16 hours a day so you wait till we can do the proposed steps and respond in details. If Google was as fast to correct their crappy updates as to lock user problem thread, it will be easier for your customer.

[Princesss]

Hi Flubber,

We apologize if this thread was closed sooner than you would have liked. As Community Specialists, we occasionally do a bit of housekeeping to keep the conversations in our community fresh and relevant. This includes locking threads after a period of inactivity.

We just want to check, have you already tried the suggested steps provided on the previous post?

Best,

Princess

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[Juni]

Hello there,
 

Just checking in to make sure that you saw our responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,

Juni