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Nest Hub {2nd Gen} Freezing

Roy11
Community Member

I got two hubs a few months ago one for my bedroom and one for the family room. The bedroom one often restarts for no obvious reason but has never frozen, the one in the family room also restarts randomly from time to time however, every 3 or 4 days it's frozen on a screen. Sometimes it's the bootup G or the spinning dots but it also happens with the clock time or an ad page.

Generally a power off then back on fixes it but then it occurs again a few days later. I've done 3 or 4 factory resets but nothing seems to stick.

Right now the thing has 4 spinning dots but responds to request but only via audio and no swiping or touch response.

 

I see there are a lot of similar posts that have apparently been closed. Is there a solution that I'm not seeing?

 

Also is it normal for the Hub to restart everyday?

 

Thank you!

3 REPLIES 3

Azarco
Community Specialist
Community Specialist

Hey Roy11,

 

We're sorry to hear about your Google Nest Hub that keeps on rebooting and freezing — let's check this out.

 

Could you provide us the cast firmware and operating system of your Nest Hub devices? Also, are they placed within 15-20 feet of your router? 

 

Give these workarounds a try:

 

  1. At the back of the Nest display, unplug the power cord and wait for 10 seconds, then plug it back in and wait until the screen with the "G" logo shows up
  2. Repeat the first step, 10 more times.
  3. After the customer plugs the power cord back in, wait for the device to reset. The device announces "Welcome to Google Home" to signify that it's ready for setup.

Keep us posted.

 

Thanks,

Alex

Princesss
Community Specialist
Community Specialist

Hi Roy11,

 

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hi Roy11,

 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.

 

Best,

Princess