Nest Hub Gen 1 stuck on G Logo

[Bekho]

My nest hub gen 1 H1A Stuck on G logo even after I put it on recovery mode and tried to rest like 100 times still goes back to G logo 

[PCman60]

The same here!

Trying to reset the hub for days know and nothing works.

Every restart the annoying grey screen with G logo.

Does anybody have a solution that might work?

Thanks!

[Bekho]

It’s seems like ongoing issue with all of our screens and google wont help us and in the same time the problem is from their end because of a software update and they will never help by the looks of it 

I tried to reach them and no help 

[gmelanymelissa]

Hi there!

Thanks for posting here in the community. I'm sorry to hear your Nest Hub 1Gen got stuck on the G Logo. I appreciate all the efforts you've been making to resolve this inconvenience. I'm happy to help!

The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

To help us assist you better, please include the link to your Community thread and your Community username.

Let me know if you have any other questions.

Regards,
Melany

[gmelanymelissa]

Hello again!

We haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help!
Keep me posted.

Best regards,
Melany

[PCman60]

Gello Melany,

I submitted my form last week so I'm curious why you haven't seen it yet. I will fill it out again in a moment.

Best regards,

Peter

PS

Still not working!

[gmelanymelissa]

Hi @PCman60,

We received your form. I appreciate you taking the time to fill it out. Our team will reach out to you via email to further assist you.
Let me know if you have any other questions.

Best regards,
Melany

[PCman60]

Hi Melany,

The support team contacted me and they made a replacement possible although the time of warranty had expired. I received a new Google Nest Hub and I'm happy to say that it's works fine.

Thank you for your part in the support!

Best regards,

Peter