Nest Hub Gen 2 Black Screen

[Richinsydney]

OK. So I've gone through the numerous other threads on this issue, and they all either peter out with no real answer, or respondents say they've taken it off line and answered directly.

I can't find an answer. 

Background: Before I went away for a week, I turned off all power (including to router/modem and to all Google devices, including my Google Nest Hub Gen 2).

On return, I've turned everything back on. Everything works correctly (I can access internet with good speed, I can control devices with Google home device and from my smartphone) except the Google Nest Hub Gen 2. This powers on, I can control the volume, but the screen is black.

I've rebooted the requisite 11 times (I've actually done it more). I've done a factory reset. Then don't reboot 11 more times. And I've repeated that numerous times. But nothing gets the screen back.

This device is less than a year old.

So, what is the answer. Should I just throw it out? And start looking at Alexa? 

[Dan_A]

Hi Richinsydney,

This is not the experience we wanted you to have, let me help you. A few things: thanks for doing the troubleshooting steps. Hats off to you. After the factory reset, were you able to set up your Nest Hub 2nd Gen, and afterwards the screen turned black? Let’s try these steps:

1. Make sure your device is powered on (turn on the privacy switch to check if the light comes on or ask a question and check if the Assistant responds).
2. Take a look at the brightness offset in the Google Home App isn't set too low.
3. Reboot your Nest Hub 2nd Gen.
4. Factory reset the device one last time.

Tell me how it goes.

Best,

Dan

[Dan_A]

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Dan

[Dan_A]

Hi Richinsydney,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Cheers,

Dan